Sagility - Assistant Manager - Workday Techno Functional

Description:

About the Role:

Sagility Health is looking for an experienced HR professional to join our HR Operations team as an Assistant Manager - Workday Techno Functional. The ideal candidate will have strong exposure to HR processes, hands-on experience with Workday, and the ability to manage HR tickets and stakeholder interactions effectively. This role focuses on L1 ticket handling and supporting day-to-day HR operational activities in a hybrid work environment.

Key Responsibilities:

- Manage and resolve L1 HR tickets within defined SLAs

- Handle employee queries, follow-ups, and documentation requests

- Perform HR transactions and operational activities on Workday

- Ensure accuracy, consistency, and compliance of HR data and records

- Coordinate with internal stakeholders for seamless process execution

- Support HR operations projects and process improvement initiatives

- Provide timely updates and escalate issues where required

Key Skills & Competencies:

- Strong understanding of HR processes and HR operations

- Hands-on experience with Workday or any leading HRMS

- Excellent communication and stakeholder management skills

- Strong problem-solving ability with attention to detail

- Ability to manage multiple queries and priorities effectively

- Capability to work independently and within cross-functional teams

Qualifications & Experience:

- Bachelors or Masters degree in Human Resources or a related field

- 2-4 years of experience in HR Operations / HR Shared Services

- Prior exposure to ticketing tools and HRMS platforms is preferred