SAG IPL - Manager - Customer Support

Roles and Responsibilities:

- Provide technical customer support through phone calls, emails, or chats to resolve customer queries related to software products.

- Troubleshoot issues with LAN configuration, network connectivity, and other technical problems using troubleshooting techniques.

- Collaborate with internal teams to resolve complex issues that require escalation.

- Document customer interactions using CRM software for accurate tracking and reporting purposes.

- Maintain a high level of professionalism while communicating with customers.

Desired Candidate Profile:

- 2-3 years of experience in similar industry.

- Strong communication skills (verbal & written) for effective interaction with customers.

- Basic knowledge of computer hardware, networking fundamentals, and operating systems.