SaffronStays - Operations Manager

Description:

Company Brief:

SaffronStays is a growing Micro Hospitality brand disrupting the hospitality market. We curate private vacation home experiences, making our members' vacations authentic and memorable.

We bring to our guests unforgettable, private, and exclusive vacation homes where families can bond with loved ones whilst enjoying home-like hospitality and the certainty of service standards.

We have 300+ homes in most of the best tourist destinations in Maharashtra (Alibaug, Lonavala, Pune, Karjat, Nashik, Igatpuri), Goa, and North and are rapidly increasing our presence at a national level.

Location: Bangalore.

Operations Manager should have an excellent level of commercial awareness, who can build and maintain relationships with internal and external guests.

OPERATIONS MANAGER DUTIES AND RESPONSIBILITIES:

- Fully responsible for all aspects of all departments.

- Support and work with all Head of Departments in all aspects of running the region.

- Ensure the regional villas are in operative condition as per category of the unit to receive & serve the guests.

- Ensure SOP implementation within the operations department and check the same during routine operational checks.

- Monitor the purchase/indent/requestions within the region, the accounts receivable (collection from debtors), and the accounts payable (payable to the vendors/suppliers etc).

- Randomly inspecting the kitchens (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F&B Manager & Chef.

- Effective communication with the villa homeowners and maintaining a positive relationship.

- Inspecting villas in a timely manner for cleanliness, ambience, service readiness, staff grooming & hospitality culture.

- Assessing and reviewing customer satisfaction and the service recovery process.

- Identifying staff learning needs and assisting with development and training.

- Providing timely and constructive feedback to all direct reports as and when required, either formally or informally.

- Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.

- Be on available on call to resolve any urgent problems or emergencies.

- Responsible for the overall management of the operation of the hotel.

- Any other duties assigned.

PREREQUISITIES:

- Highly focused, have excellent communication skills, be motivated and professional in appearance and presentation.

EDUCATION:

- A degree or Diploma in Hospitality Management is an asset, orpost graduate bachelor's degree and/or diploma in hotel or other related fields.

- Computer Knowledge, MS Office.