JD: Head of Delivery.

Location: Ghitorni (Work From Office) | Full-time | Senior Leadership Role.

About Saffron Edge

Saffron Edge is a high-performance digital marketing company that delivers measurable results for ambitious brands.

We've built deep domain expertise across the digital marketing stack and as we scale, we're looking for a sharp, execution-focused leader to take our Delivery function to the next level.

Your mandate will be to drive client success/retention, operational excellence, and service innovation across all our offerings including Organic Search (SEO), Account-Based Marketing (ABM), Social Media, Paid Marketing, and Marketing Automation.

You'll also have a seat at the leadership table to shape the next phase of Saffron Edge's growth.

Key Responsibilities & Deliverables

- Own end-to-end client delivery, ensuring high satisfaction, retention, achievement of campaign goals.

- Lead and manage the delivery team with clear KPIs and SLAs across marketing and tech execution.

- Work closely with revenue teams to align on client goals, onboarding, upselling and ROI delivery.

- Ensure delivery teams develop and execute tailored, high-impact strategies for each client - and be ready to step in personally when needed to guide or unblock execution.

- Stay ahead of digital marketing trends to keep offerings cutting-edge and competitive.

- Continuously improve delivery systems, tools, and workflows to raise speed, efficiency, and impact.

- Build, coach, and upgrade the team - including org redesign where needed.

- Ensure rapid resolution of issues, acting as the escalation point for client issues.

Knowledge & Experience

- Minimum 10 yrs digital marketing experience, with at least 5 yrs in senior leadership roles overseeing mid-sized teams at a multi-service or SEO only agency.

- Deep hands on experience running SEO at scale, incl. strategy, technical audits, and off-page programs.

- Exposure to delivery in adjacent functions like ABM, Social, Paid, Automation.

Skills

- Strategic & Analytical Thinking: Ability to quickly grasp clients' business across multiple industries, develop & implement optimized digital marketing strategies to deliver business outcomes, leveraging data-driven insights for continuous improvements.

- Execution Excellence: Strong project management skills with the ability to translate strategy into action, ensuring timely, high-quality delivery and rapid problem-solving in a fast-paced environment.

- Team Leadership & Cross-functional Management: Able to lead & mentor team and drive high performance whilst working fluidly with sales, product, and client success teams.

Attitude

- Results-Driven Accountability: focuses on performance, not activity.

- Innovative Growth Mindset: Constantly seeks new trends, technologies, and best practices in digital marketing; proactive in researching, networking, and experimenting to maintain a competitive edge.

- Builder mindset with a solutions-first approach - sleeves rolled up, eyes on outcomes.

- A positive, pragmatic, and collaborative attitude, inspiring teams to overcome obstacles and deliver best-in-class solutions for clients.

Benefits:

5 Days Working (Sat & Sun Off).

Flexible working hours.

Health insurance.