Saasvaap - Manager - Customer Success

Description:

Job Summary:

We are looking for a proactive and customer-focused Customer Success Manager to build strong relationships with customers, ensure successful product adoption, and drive long-term customer satisfaction and retention.

The ideal candidate will act as a trusted advisor, helping customers achieve their business goals using our products or services.

Key Responsibilities:

- Manage and nurture relationships with assigned customers

- Drive customer onboarding, adoption, and ongoing success

- Act as the primary point of contact for customer needs and escalations

- Understand customer goals and align them with product capabilities

- Monitor customer health, usage metrics, and engagement levels

- Identify opportunities for upsell, cross-sell, and renewals

- Conduct regular business reviews and success check-ins

- Collaborate with Sales, Product, Support, and Engineering teams

- Gather customer feedback and advocate for customer needs internally

- Reduce churn and increase customer retention and satisfaction

Required Skills & Qualifications:

- Proven experience in Customer Success, Account Management, or Client Services

- Strong communication, presentation, and interpersonal skills

- Ability to manage multiple accounts and priorities effectively

- Customer-centric mindset with strong problem-solving abilities

- Experience with CRM tools (Salesforce, HubSpot, Zendesk, Gainsight, etc.)

- Ability to analyze customer data and usage metrics

- Strong stakeholder management and negotiation skills