Description:

About US:

SaaS Labs builds the products behind smarter customer conversations JustCall, CallPage, and ServiceAgent.

Over the last decade, weve scaled to $40M+ ARR and a 300+ strong team across India, the US, and other regions, while building the AI-powered backbone for how businesses talk to their customers.

Our platform unifies calls, SMS, WhatsApp, and advanced AI capabilities including conversation intelligence, real-time agent assist, AI coaching, sentiment analysis, and our flagship AI Voice Agent (AIVA).

With 100+ integrations across the GTM tech stack, were transforming into a full-fledged conversation intelligence platform.

Were stepping into a big year at JustCall AI with a clear, ambitious roadmap already in place and were looking for an AI-native Product Manager with strong fundamentals to help us execute it.

Youll play a core role in scaling our AI products across the JustCall AI and AI Pod charter, turning roadmap bets into real, high-impact experiences for customers across the globe.

If youve worked on mature AI platforms, shipped scalable B2B products, and love solving real customer problems end-to-end, this is where youll feel at home.

What Well Count on You:

- Own product strategy and roadmap for the AI Conversation Intelligence & Voice Agent stack.

- Build an outcome-driven roadmap balancing customer value, impact, and technical feasibility.

- Track AI/CCaaS trends and competitors to shape differentiation and product direction.

- Drive a clear product vision that aligns engineering, design, and GTM teams.

- Deep-dive into sales, support, and RevOps workflows to uncover high-value AI opportunities.

- Translate ambiguous needs into clear problem statements, use cases, and JTBD.

- Write sharp PRDs, prioritize effectively, and ship with engineering and design.

- Validate ideas through prototypes, rapid experimentation, and A/B tests.

- Design scalable AI capabilities with the right trade-offs on latency, accuracy, UX, and cost.

- Lead cross-functional execution across Design, Marketing, Sales, and CS for successful launches.

- Define and track metrics, run reviews, iterate quickly, and double down on what drives adoption.

Who Youll Work With:

- Fellow Product Managers, Engineers, Designers, and Data Analysts who love solving hard problems.

- Partner Marketing, Sales, CSM, and Support teams who bring the customer perspective.

- Leadership teams across Product & Engineering to shape long-term strategy.

- Youll be part of a culture that values curiosity, autonomy, and ownership.

- This isnt a role where you manage tickets this is where you shape the future.

What Youll Bring:

Required:

- 2-7 years of experience in SaaS, communication platforms, or AI products.

- Strong analytical skills; ability to leverage data for decision-making.

- Experience working in agile, fast-moving environments.

- Deep customer empathy and a user-centric mindset.

Preferred:

- Familiarity with Jira, Figma, Mixpanel/Amplitude, and vibe coding tools.

- Experience conducting user research and translating insights into product direction.

- Understanding of enterprise B2B sales and customer success workflow.