RSM - Senior Associate - Microsoft Customer Engagement

Description:

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. Youll find an environment that inspires and empowers you to thrive both personally and professionally. Theres no one like you and thats why theres nowhere like RSM.

RSMs Dynamics 365 Customer Engagement (Dynamics 365 CE) practice is a team of highly specialized, multi-disciplinary professionals delivering innovative Microsoft business application solutions for global clients.

RSM is seeking a Dynamics 365 Customer Engagement (CE) Senior Associate with strong implementation experience across Dynamics 365 CE applications and the Microsoft Power Platform. The ideal candidate brings a balance of functional expertise, business process knowledge, client-facing skills, and delivery ownership. This role offers exposure to complex enterprise implementations, collaboration with US-based stakeholders, and accelerated leadership growth in a fast-paced consulting environment.

Key Responsibilities:

- Collaborate closely with US-based project teams and stakeholders to manage priorities, timelines, and deliverables across time zones

- Configure, customize, and implement Microsoft Dynamics 365 Customer Engagement applications to meet client business needs

- Lead the translation of business requirements into detailed functional specifications and solution designs

- Contribute across all phases of the project lifecycle, including requirements gathering, design, build, test, deployment, and post-go-live support

- Own functional workstreams and independently execute system configuration, customization, and testing activities

- Facilitate client workshops, discovery sessions, and solution walkthroughs

- Perform unit testing and support system integration testing (SIT) and user acceptance testing (UAT), including defect triage and resolution

- Support data migration efforts, including data mapping, transformation, validation, and loading into Dynamics 365

- Configure security roles, access controls, and business rules in alignment with client governance and compliance standards

- Develop and maintain high-quality project documentation such as functional design documents, configuration workbooks, test scripts, and user guides

- Support post-go-live activities including hypercare, enhancements, and defect resolution

Required Qualifications:

- 4+ years of hands-on functional experience with Microsoft Dynamics 365 Customer Engagement

- Proven implementation experience across one or more Dynamics 365 CE applications, including:

1. Customer Service

2. Contact Center / Omnichannel

3. Sales

4. Customer Insights Journeys

5. Field Service

6. Project Operations

- Experience with the Microsoft Power Platform, including:

1. Power Automate

2. Power Apps

3. Power Pages

4. Dataverse and Copilot Studio

5. Power BI

- Strong business process mapping and requirements analysis skills

- Excellent written and verbal communication skills in English

- Experience working in global delivery models and collaborating with onshore/offshore stakeholders

- Ability to manage multiple priorities and meet delivery timelines in a consulting environment

- Experience contributing to solution design and architecture discussions

Certifications (Strongly Preferred):

- Microsoft Dynamics 365 certification(s)

- Power Platform certification(s)

- Actively pursuing Microsoft certifications is highly encouraged and supported

Note : For your candidature to be considered on this job, you need to apply necessarily on the company's redirected page of this job. Please make sure you apply on the redirected page as well.