Rosotravel - Life is an experience!

Are you a detail-oriented person? Do you dream of working remotely without having to commute to the office? Join our team and help create outstanding memories for our clients!

We are a provider of tours across Europe, United States and South America. We work with thousands of partners and organize hundreds of tours each month. Our top priority is delivering the highest quality of service, which is reflected in our ratings - average customer review score is 4.86.

Role Overview:

We are seeking a dynamic Tour Sales & Operations Manager to oversee tour operations and drive sales optimization across our global portfolio. This is a strategic role combining analytical thinking, team leadership, and operational excellence in the fast-paced tourism industry.

Key responsibilities:

1) Sales Analysis & Optimization

- Prepare comprehensive sales reports and performance analytics

- Analyze tour sales data and propose strategic improvements

- Monitor year-over-year performance trends and identify growth opportunities

2) Tour Operations Management

- Open and close tour slots based on demand analysis

- Coordinate museum and attraction bookings

- Ensure optimal tour scheduling and resource allocation

3) Team Leadership

- Manage and delegate tasks to team members

- Monitor team performance and provide guidance

- Implement quality control processes and standards

4) Platform & Partnership Management

- Manage tour publications on company website and major OTA platforms (GetYourGuide, TripAdvisor, Tiqets, etc.)

- Troubleshoot publication issues and optimize tour visibility

- Set up and manage promotional campaigns across platforms

- Verify correct tour display and positioning on partner sites

5) Partner Relations

- Maintain communication with platform partners regarding publication details

- Negotiate promotional opportunities and platform positioning

- Coordinate with partners to resolve technical and operational issues

- Required Qualifications:

1) Essential Requirements:

- English proficiency: C1 level in both spoken and written communication (mandatory)

- Technical skills: Advanced Excel proficiency with pivot tables, VLOOKUP, macros, and data analysis

- Platform experience: Experience with OTA platforms (GetYourGuide, Booking.com, TripAdvisor) or similar booking systems

- Leadership experience: Minimum 3 years of team management experience with measurable results

- Education: Bachelor's degree required (Engineering/Business/Tourism Management preferred)

- Problem-solving: Proven ability to troubleshoot technical issues in booking/CMS systems

- Data analysis: Experience with sales analytics, KPI tracking, and performance reporting

- Project management: Ability to manage multiple campaigns and deadlines simultaneously

- Availability to work from 8:30 AM to 5:30 PM (Warsaw time), Monday to Friday

- Fast and stable internet connection, as well as reliable tools for remote work

2) Preferred Qualifications:

- Industry knowledge: 2+ years experience in travel, tourism, or hospitality operations

- Experience with content management systems and web publishing

- Knowledge of revenue management and dynamic pricing strategies

- Familiarity with museum/attraction booking systems

- Experience with promotional campaign management across multiple platforms

- Understanding of digital marketing principles

- Knowledge of tourism industry regulations and compliance

- Experience with CRM systems (ZOHO, Salesforce, or similar)

- Multilingual capabilities (additional European languages a plus)

What We Offer:

1) Competitive Package:

- Performance-based incentives

- Paid time off (20 vacation days per calendar year)

2) Work Environment:

- Remote work environment

- Join a fast-growing international company

- Work with cutting-edge tourism technology

- Collaborate with teams across Europe, America, and Asia

- Gain the opportunity to impact operations across 25 countries

3) Growth Opportunities:

- Direct involvement in company's 2025 expansion strategy

- Exposure to international markets and partnerships

- Leadership development in a dynamic industry

- Cross-functional collaboration with Innovation/IT, Marketing, and Product teams

About This Opportunity:

This role is perfect for an ambitious professional who wants to:

- Lead operations in a rapidly scaling international business

- Work with major global tourism platforms

- Drive data-driven decision making in tour operations

- Build and develop a high-performing team

Join Rosotravel's mission to elevate travel experiences worldwide while building your career in one of the world's fastest-growing tourism companies.

Recruitment process:

- Technical assessment (Excel and analytical skills)

- Initial screening interview (English proficiency assessment)

- Final interview with department leadership