Description:
Key Responsibilities:
Program & Agile Delivery:
- Own end-to-end delivery of large, cross-functional programs involving Salesforce and MS Dynamics 365
- Drive Agile execution including PI planning, sprint planning, backlog grooming, reviews, and retrospectives
- Manage scope, timelines, dependencies, risks, and delivery commitments
- Ensure incremental and predictable delivery of business value
Technical Leadership & Architecture Understanding:
Possess deep understanding of:
- Salesforce architecture (Sales/Service Cloud, custom objects, Apex, integrations)
- Microsoft Dynamics 365 (CRM modules, workflows, plugins, integrations)
- Review and guide solution designs, integration patterns, and data models
Work closely with architects and engineers on:
- API integrations
- Data migration and synchronization
- Security, performance, and scalability considerations
- Provide technical guidance during design, development, and release phases
Stakeholder & Product Collaboration:
- Partner with Product Owners and Business stakeholders to translate business needs into technical requirements
- Convert requirements into epics, features, and user stories with clear acceptance criteria
- Align product roadmaps with technical feasibility and delivery plans
- Communicate technical trade-offs and risks clearly to non-technical stakeholders
Governance, Risk & Quality:
- Establish and enforce program governance, metrics, and reporting
- Identify and mitigate technical and delivery risks early
- Ensure quality through design reviews, code quality practices, testing strategies, and UAT coordination
- Support release management, DevOps pipelines, and post-production support
- 2+ years of experience in Technical Program / Project Management
- Strong hands-on technical exposure to Salesforce and Microsoft Dynamics 365
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