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ROADCAST TECH SOLUTIONS Reviews by Employees

Key Account Manager

Job Description: - You will be responsible for supporting the commercial team with product quotes and manufacture lead times, coordinating, and processing all incoming orders, and supporting with all external logistical requirements. - You will be reporting directly to the Regional Service Delivery Manager. - CSafe offers the most comprehensive suite of thermal shipping solutions for pharmaceutical cold chain shipping needs around the world to ensure patients receive the medicines and treatments they need. - In addition to key acquisitions, CSafe has operations in more than 70 locations worldwide to ensure product availability and continue to fulfil our founders' mission to provide patients around the world with access to viable, life-enhancing pharmaceuticals. - With a "client-first" focus, deep industry expertise and commitment to innovation, CSafe continues to deliver industry-leading products provides an end-to-end portfolio including active and passive bulk air cargo, parcel, cell and gene and specialty last-mile use cases. - Our team operates with curiosity, humility, accountability, and entrepreneurial spirit to deliver on our vision and mission. - Come join our growing industry and build your career with us!. Key Responsibilities: - Processing purchase orders or leases, across a limited range of CSafe's products and services. - Answering relevant incoming customer enquiries, using your in-depth knowledge of products, and utilising all relative internal channels. - Liaising with all relevant internal departments regarding the management of enquiries and orders or lease requests through to completion - providing a true end-to-end customer experience. - Take responsibility for the full resolution of assigned complaints and incidents - ensuring all relevant internal departments are engaged. - Ensuring your personal performance meets or exceeds the published Key Performance Indicator (KPI) targets. - From time to time, as requested by management it may be necessary to carry our extra duties in addition to those listed. - Take part in all identified training to ensure skills are in line with the job role requirements. Knowledge, Skills & Abilities:. - Excellent communicator verbal and written in English. - Proficient IT skills for system management and Office 365 based applications. - Experience in using Sage X3 is a plus. - Excellent Time-Management Skills Ability to consistently reprioritize workload as needed while meeting deadlines. - Strong prioritization skills. - Organizational skills: able to balance multiple priorities. - Ability to maintain a professional demeanour and excellent working relationships with internal and external customers in a fast-paced environment. - Strong team player. - Strong interpersonal skills. - Must possess analytical thinking and reasoning skills. - Must be thorough and exercise attention to detail. - Must be able to set and maintain schedules. Education & Experience: - Bachelor's degree in any stream. - MBA in sales & marketing will be added advantage. - Minimum 3 years of customer service experience preferably in a leasing / technical company

Mumbai

Roadcast - Specialist - Customer Support 

Job Description for Roadcast - Specialist - Customer Support  in Roadcast in  Mumbai for (3-5) years of experience. Apply Now!