Roadcast - Head - Operations

- Lead customer support team, improve service processes, and ensure clients get quick, effective solutions.

Responsibilities:

- Lead and mentor the customer support team.

- Build and improve support processes for faster issue resolution.

- Handle client escalations and ensure customer satisfaction.

- Track and improve performance metrics like response time and CSAT.

- Work with product and operations teams to resolve recurring issues.

- Train team members on product knowledge and customer handling.

Qualifications:

- (MBA preferred).

- 6+ years , with at least 3 years in a leadership role.

- Strong communication, leadership, and problem-solving skills.

- Experience with CRM/ticketing tools like Freshdesk, Zendesk, or HubSpot.

- Industry experience in logistics, SaaS, or mobility is a plus