Description:

Job Summary:

We are seeking a dynamic and results-driven Business Support Manager / Project Manager to support ongoing projects and new potential customers, serving as a key liaison between internal teams and large enterprises.

The ideal candidate will be responsible for driving back-office operations, including RFP/RFI/SLA management, proposal development, customer relationship building, renewal management, external communication coordination, compliance oversight, and supporting the execution of organizational objectives.

Key Responsibilities:

- Managing existing SLA and developing relationships with customers and create up sell opportunities from customers/partners.

- Effective communication between different internal business units and make personalized responses to the customer.

- Support internal team to identify and pursue new business opportunities to increase revenue and market presence.

- Build and maintain relationships with clients, partners, large enterprises, consultants, and regulatory bodies.

- Liaise with large enterprises for approvals, permissions, licensing, and documentation requirements.

ISO Documentation, and Implementation:

- Develop proposals, presentations, tenders, and business agreements and ISO renewal certifications.

- Track regulatory updates and ensure timely compliance with applicable laws and guidelines.

- Negotiate contracts, pricing, and commercial terms with partners and vendors.

- Lead contract negotiations covering pricing, terms, SLAs, and performance expectations.

- Maintain accurate vendor records, contracts, compliance documents, and performance logs.

- Ensure compliance with regulatory and internal policies for procurement and vendor management.

- Assist in planning project schedules, resource allocation, and task assignments.

- Coordinate internal and external stakeholders, vendors, and cross-functional teams.

- Prepare and maintain project documentation including timelines, reports, meeting minutes, and follow-ups.

- Track project progress, identify delays or risks, and report updates to the Project Manager.

- Support procurement and vendor coordination activities as required.

- Arrange and facilitate project review meetings, presentations, and status updates.

- Maintain project files, documentation logs, and compliance-related records.

- Monitor budget utilization, invoices, and cost tracking in coordination with finance.

- Ensure alignment with project standards, policies, and operational guidelines.

- Manage client communication and provide timely responses to queries and escalations.

- Support implementation of process improvements to enhance project delivery efficiency.

Required Qualifications & Skills:

- Bachelors degree in Business Administration, Marketing, Commerce, Engineering, or related field.

- 5+ years of experience in business development, enterprise liaisoning, or strategic partnerships.

- Industry experience in IT Software/SaaS/Telecom/Manufacturing/etc.

- Experience managing enterprise/B2B accounts.

- Excellent communication, networking, and negotiation skills.

- Ability to manage multiple stakeholders and work under deadlines.

- Proficiency in MS Office, documentation, and report preparation.

- Willingness to travel in Middle East for field visits, meetings, and customer interactions.

Key Competencies:

- Strategic thinking & problem solving.

- Relationship management.

- Presentation & persuasive communication.

- Project & time management.

- Compliance awareness and documentation skills.

Work Location: Jamshedpur, Jharkhand.

Employment Type: Full-time.

Salary: Competitive, based on experience.