RMZ - Assistant Vice President - CRM - Real Estate
Description:
Role Overview:
Key Responsibilities:
- Address and resolve customer queries, complaints, and escalations promptly.
- Coordinate with sales, finance, legal, and project teams for smooth execution of commitments.
- Manage documentation, payment schedules, and compliance in coordination with finance and legal teams.
- Oversee the handover process including key handover, documentation, and after-sales services.
- Maintain accurate records of customer communications, agreements, and transactions.
- Utilize Salesforce and other CRM tools to manage customer lifecycle, track interactions, and generate reports.
- Drive initiatives to enhance customer experience and build long-term relationships.
Experience:
- Graduate/Postgraduate with 8+ years CRM experience in real estate.
- Hands-on experience with Salesforce and other CRM tools.
Core Skills:
- Strong communication, problem-solving, and relationship management skills.
- Proficiency in MS Office; ability to manage multiple stakeholders in a fast-paced environment.
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