Regional Manager - Operations

Job Objective:

To lead and manage regional operations by implementing business plans aligned with the Annual Operating Plan (AOP), ensuring profitability, operational excellence, service delivery, statutory compliance, and people development. The role focuses on optimizing resources, improving productivity, minimizing operational losses, maintaining quality and safety standards, and building strong client and stakeholder relationships to achieve sustainable business growth.

Key Responsibilities:

Business & Financial Performance:

- Drive achievement of regional business targets and AOP commitments, monitor budgets and profitability, optimize operating costs, and minimize losses from expired, damaged, rejected, and obsolete (EDRO) goods.

Operational Excellence:

- Drive productivity and process improvements across distribution centres (DCs), optimize warehouse capacity and resource utilization, maintain infrastructure and equipment, and ensure adherence to standard operating procedures.

Service Delivery & Client Management:

- Ensure compliance with Service Level Agreements (SLAs) and customer KPIs, resolve operational issues, improve service quality, and build long-term client relationships.

Quality, Safety & Compliance:

- Ensure adherence to applicable FSSAI regulations, statutory requirements, health, safety and environmental standards, and organizational policies. Maintain safe, hygienic, and compliant DC operations.

Resource & Capacity Planning:

- Plan regional manpower requirements in coordination with HR, optimize workforce and infrastructure deployment, monitor capacity utilization, and ensure timely maintenance and capacity enhancement.

People Leadership & Development:

- Lead Senior Managers - Operations and DC Managers, drive performance management, provide coaching and mentoring, facilitate training, improve employee engagement, and control attrition.

Cross-functional Collaboration:

- Partner with HR, Finance, Supply Chain, Quality, Procurement, and other stakeholders to ensure effective operational planning, timely issue resolution, and continuous improvement.

Experience & Educational Qualifications:

- Relevant experience in regional operations, warehouse management, distribution centre management, logistics, or supply chain operations.

- Experience in managing multiple DCs, large teams, operational budgets, and customer service commitments.

- Exposure to 3PL, FMCG, inventory management, warehouse optimization, and client SLA management will be preferred.

- Strong understanding of operational processes, cost control, productivity improvement, statutory compliance, and quality and safety standards.

- Educational qualification in Supply Chain Management, Logistics, Operations, Business Administration, or a relevant discipline, as per organizational requirements.

- Candidate preferred from QSR and 3PL cold chain industry background.

Key KPIs & Competencies:

KPIs:

- Regional AOP Achievement, Operating Cost Control, EDRO Loss Reduction, Warehouse Capacity Utilization, SLA & Customer KPI Achievement, Operational Productivity, Inventory Accuracy, Statutory & Food Safety Compliance, Employee Attrition, Manpower Productivity, Client Satisfaction, Continuous Improvement.

Competencies:

- Business & Commercial Acumen, Technical & Operational Knowledge, Financial Management, Execution & Operational Excellence, Continuous Improvement, Customer Centricity, People Leadership, Cross-functional Collaboration, Problem-Solving & Decision-Making, Communication & Interpersonal Skills, Attention to Detail, Integrity & Accountability, Result Orientation.