Rippling - Manager - EOR Implementation

- Own a team of Global Products Implementation Managers, located around the world and each managing a book of ~30 customer implementations.

- Support employee career growth through coaching and mentoring

- Monitor the health of our KPIs (CSAT, SLAs, etc)

- Lead your team to hit KPIs through proactive tracking and mitigation

- Serve as an escalation contact internally and externally

- Instrument and scale our Global Implementation team

- Measure the effectiveness and quality of our global products implementation experience, continuously suggesting improvements against our core KPIs

- Actively participate in hiring and onboarding of team members

- Monitor team capacity and recommend data backed (quantitative and qualitative) solutions from people to process to product