About us: Ripik.ai is a fast growing industrial AI SAAS start-up founded by IIT D/ BITS alumni and with extensive experience in McKinsey, IBM, Google and others. It is backed by marquee VC funds like Accel, Venture Highway and 25+ illustrious angels including 14 unicorn founders. Ripik.ai builds patented full stack softwares for automation of decision making in the factory floor. Today, they are deployed at more than 15 of the largest and most prestigious enterprises in India including the market leaders in steel, aluminum, cement, pharma, paints, consumer goods and others. It is one of India's very few AI product start-ups to be a partner to GCP, Azure and AWS. We are also the AI partner of choice for CII, ICC and NASSCOM. The Ripik team is growing fast and looking for stellar individuals to join. About the role: - Ripik.ai has distinctive AI-ML products such as Ripik Vision (Proprietary computer vision platform) and Ripik Optimus (Proprietary factory floor scheduling platform) that are deployed today in more than 20 largest enterprises of India. - We are looking for resident customer success managers who will drive the deployments of these products and ensure user happiness. The day to day responsibilities will include: - Be the interface between the product/engineering team and the product users - Understand user pain points/ barriers to adoption and solve for them in coordination with the product/engineering team - Interface with senior and middle level users/ clients to gather feedback, build into roadmap and drive user happiness - Identify new use cases/application for products - Be the face of Ripik on ground and be known for high intellect, work ethic and empathy - The job will require extensive travel/ presence in onsite situations. As Ripik, we will ensure that living conditions are safe and comfortable. - The career path will flow into s potential product manager role or business lead role. Required Skills & Experience: - B.Tech from Tier 1 college in fields of Mechanical/Chemical/Industrial engineering + 2-3 years of work experience in large industrial houses in India (such as ABG, Tata, Vedanta, Jindal, ITC and others) - Exposure to factory floor operations and experience of leading teams and dealing with multiple stakeholders - Excellent communication skills: written, verbal, and ability to present to customers remotely or on-site. - High IQ, strong work ethic and high degree of empathy. In short, we are looking for people who will be CEOs within the next few decades. What can you expect? - A front row seat in the rocketship. We are where Google was 20 years back. - World class work culture, coaching and development - International exposure - Unmatched flexibility (3 days a week in office) Fun team!

Noida

Ripik.ai - Manager - Customer Success 

Job Description for Ripik.ai - Manager - Customer Success  in Ripik.ai in  Noida for (2-3) years of experience. Apply Now!