Overview about Ripik.AI: Ripik.ai is a fast-growing industrial AI SAAS start-up founded by IIT D/ BITS alumni and with extensive experience in McKinsey, IBM, Google and others. It is backed by marquee VC funds like Accel, Venture Highway and 25+ illustrious angels including 14 unicorn founders. Ripik.ai builds patented full stack software for automation of decision making on the factory floor. Today, they are deployed at more than 15 of the largest and most prestigious enterprises in India including the market leaders in steel, aluminium, cement, pharma, paints, consumer goods and others. It is one of India's very few AI product start-ups to be a partner to GCP, Azure and AWS. We are also the AI partner of choice for CII, ICC and NASSCOM. About the role: We are seeking an experienced Customer Success Director to lead the end-to-end customer engagement process-particularly during deployment and post-deployment of Ripik's products. You will serve as the primary point of contact for assigned customers, ensuring a seamless transition from implementation to sustained value realization. Roles & Responsibilities: 1. Serve as the face of Ripik to assigned customers, building strong and trust-based relationships. 2. Liaise between Ripik's internal product and engineering teams and customer stakeholders to ensure alignment of expectations and deliverables. 3. Provide technical guidance during onboarding, data integrations, API usage, and custom configurations. 4. Serve as a senior escalation point for complex technical issues, working cross-functionally to drive resolution. 5. Lead deployment & post-deployment activities of Ripik's products, ensuring timely delivery and smooth adoption. 6. Communicate regularly with clients to troubleshoot issues. 7. Drive problem-solving and solution delivery to ensure customer needs are met and exceeded. Required Skills, Competencies & Experience: 1. Must have 3+ years of total experience working in Customer Success or similar role 2. Prior consulting experience is highly preferred. 3. Excellent written and verbal communication skills, with the ability to present to customers on-site. 4. Willingness to share, communicate, and collaborate with colleagues; open to recommendations and eager to learn and implement solutions as a team. 5. Ability to develop healthy customer relationships, enhance customer training, and improve product usability. What can you expect? 1. Ability to shape the future of manufacturing by leveraging best-in-class AI and software; we are a unique organization with niche skill set that you would also develop while working with us 2. World class work culture, coaching and development 3. Mentoring from highly experienced leadership from world class companies (refer to Ripik.AI website for details) 4. International exposure Location: Noida (Work from Office)

Noida

Ripik.AI - Associate Director - Customer Success 

Job Description for Ripik.AI - Associate Director - Customer Success  in Ripik.ai in  Noida for (3-5) years of experience. Apply Now!