About us: We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs. Problem we are solving: In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction. Job Summary: As a Technical Project Manager, you will be responsible for leading and managing the end-to-end execution of complex technical projects. Working closely with cross-functional teams, you will ensure that projects are delivered on time, within budget, and meet the defined scope and quality standards. Your strong technical background, excellent project management skills, and ability to effectively communicate with stakeholders will be critical to your success in this role. Key Responsibilities: Project Planning and Execution: - Define project scope, objectives, deliverables, and timelines in collaboration with stakeholders. - Develop comprehensive project plans, including resource allocation, task breakdowns, and dependencies. - Monitor project progress, identify risks and issues, and take proactive measures to mitigate them. - Coordinate and communicate effectively with project team members, ensuring clarity of roles and responsibilities. Stakeholder Management: - Build strong relationships with internal and external stakeholders. - Conduct regular project status meetings and provide timely updates on project progress, risks, and changes. - Ensure effective communication and alignment of expectations with stakeholders throughout the project lifecycle. - Manage and resolve conflicts or issues that may arise during project execution. Resource Management: - Coordinate and allocate resources, including technical teams, equipment, and tools, to support project activities. - Monitor resource utilization, identify bottlenecks, and implement strategies to optimize resource allocation. - Collaborate with department leads to ensure the availability of resources and manage their workload effectively. Quality Assurance and Risk Management: - Develop and implement quality assurance processes to ensure project deliverables meet defined standards. - Conduct regular quality reviews and inspections to identify and address any deviations or issues. - Identify project risks, assess their potential impact, and develop risk mitigation strategies. - Monitor project risks throughout the project lifecycle and implement contingency plans as needed. Project Documentation and Reporting: - Maintain accurate project documentation, including project plans, schedules, status reports, and change requests. - Provide regular project status reports to stakeholders, highlighting key milestones, progress, and any deviations. - Conduct post-project evaluations to capture lessons learned and identify areas for improvement. Qualifications and Skills: - Bachelor's/Master's degree in computer science, engineering, or a related field. - 8+years of experience in technical project management, preferably in B2B/Enterprise Segment - Strong understanding of technical project management methodologies - Proven track record of successfully delivering complex technical projects within budget and on time - Excellent communication, leadership, and problem-solving skills - Ability to work effectively with cross-functional teams and manage multiple projects concurrently - Project management certifications (e.g., PMP, Prince2) are a plus If you are a highly organized and detail-oriented project manager with a strong technical background, we invite you to apply for this exciting opportunity. Join our team and contribute to our success in delivering innovative technical solutions to our clients. Perks & Benefits: Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy. Life at Rezo.AI - We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings. - A highly inclusive work culture that promotes a relaxed, creative, and productive environment. - Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance. - Go on company-sponsored offsites and blow off steam with your work buddies. Why us? We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative. Read more about us: www.rezo.ai

Noida

Rezo.AI - Technical Project Manager 

Job Description for Rezo.AI - Technical Project Manager  in CORRZ TECHNOSOLUTIONS PRIVATE LIMITED in  Noida for (8-10) years of experience. Apply Now!