Reward360 - Manager - Supply Chain & Fulfilment - eCommerce/D2C Segment

Description: Job Description: Supply Chain & Fulfilment Manager (E-commerce / D2C)

Experience: 8+ Years

Function: Operations | Vendors | Logistics | Delivery

Industry: E-commerce / D2C

Location: (Specify if required)

Role Overview:

The Supply Chain & Fulfilment Manager will own end-to-end backend operations, ensuring seamless vendor onboarding, inventory availability, cost-efficient logistics, and reliable last-mile delivery. The role is critical to driving operational excellence and customer satisfaction in a fast-paced e-commerce environment.

Key Responsibilities / KRAs:

- Own end-to-end fulfilment operations including order processing, dispatch, returns, and RTO management.

- Onboard, manage, and evaluate vendors covering pricing, SLAs, inventory readiness, and performance.

- Coordinate with courier and logistics partners to ensure timely and cost-effective deliveries.

- Monitor inventory levels and proactively flag supply risks and demand gaps.

- Drive continuous improvement in fulfilment workflows and operational processes.

- Optimize logistics costs, delivery timelines, and service-level performance.

- Act as the central operations bridge between vendors, warehouse, logistics partners, and customer support.

- Track fulfilment KPIs and resolve operational bottlenecks impacting customer experience.

- Ensure smooth peak-period operations and scalable fulfilment readiness.

- Own vendor and logistics performance reviews and corrective action plans.

Required Skills & Expertise:

- Strong experience in supply chain, fulfilment, or operations within e-commerce or D2C businesses.

- Proven vendor management and contract negotiation capabilities.

- Hands-on experience working with courier aggregators and logistics partners.

- Strong understanding of inventory planning, warehousing, and last-mile delivery.

- Ability to solve operational issues with a structured, data-driven approach.

- Experience in managing returns, RTOs, and reverse logistics.

- Strong process orientation with a continuous improvement mindset.

- High ownership attitude with attention to operational detail.

- Ability to work cross-functionally in fast-growth environments.

Success Metrics:

- Consistent on-time order fulfilment with minimal delays.

- High vendor SLA adherence and reliable vendor performance.

- Reduced logistics costs and improved cost-to-serve.

- Lower customer complaints related to delivery and fulfilment.