Description:

About the job:

Reward360 Global Services Pvt Ltd is India premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Dubai and Singapore, our Global loyalty solution has been built after years of deep understanding of consumers, the nuances of the loyalty diaspora, the onset of big data, and most important the simplicity that needs to be delivered across any loyalty program

Job Purpose:

To manage end-to-end rewards fulfillment operations, including inventory, kitting, dispatch, courier management, and SLA adherence for multiple clients, ensuring accuracy, timeliness, cost efficiency, and client satisfaction.

Key Responsibilities:

Rewards Operations Management

- Own order processing, kitting, packing, dispatch, RTO, and returns for rewards & gifting programs.

- Manage SKU diversity (physical gifts, vouchers, customized kits).

- Ensure on-time fulfillment as per client SLA (TAT, accuracy, delivery timelines).

- Handle peak volumes during campaigns, festivals, and promotions.

Warehouse & Inventory Management

- Oversee inbound, GRN, put-away, storage, picking, and cycle counts.

- Maintain high inventory accuracy through WMS/system controls.

- Monitor aging, slow-moving, non-moving, and expiry-based inventory.

- Ensure proper storage, labeling, and FIFO/FEFO practices.

Kitting & Customization Control

- Plan and execute manual/automated kitting operations (combo gifts, festive packs, client-branded kits).

- Control BOM accuracy, component availability, and wastage.

- Ensure quality checks at kitting and packing stages.

Courier & Dispatch Management

- Manage multiple courier partners (surface/air/express).

- Optimize courier allocation, pin-code coverage, and cost per shipment.

- Track dispatch vs delivery vs RTO performance.

- Coordinate with finance for billing reconciliation and claims.

MIS, Reporting & Controls

- Publish daily/weekly/monthly MIS, including:

Order received vs fulfilled vs delivered

SLA & TAT performance

Inventory reconciliation

RTO, NDR & exception analysis

Drive data-based decision making and continuous improvements.

Client & Stakeholder Management

- Act as SPOC for key reward clients.

- Manage client expectations, escalations, and campaign launches.

- Conduct weekly/monthly review calls with clients and internal teams.

- Support new client onboarding and SOP finalization.

Team Leadership & Manpower Planning

- Lead Operations Managers, Supervisors, MIS, and floor staff.

- Plan manpower for normal and peak loads (campaigns/festivals).

- Drive training, productivity, discipline, and engagement.

- Monitor attrition and team performance.

Cost Control & Process Improvement

- Control OPEX, packaging cost, manpower cost, and courier expenses.

- Identify opportunities for process simplification and automation.

- Drive Kaizen / Lean initiatives to reduce errors and rework.

Compliance, Audit & Safety

- Ensure compliance with client SOPs, statutory norms, and audits.

- Maintain 5S, hygiene, and safety standards in warehouse.

- Support internal, client, and finance audits.

Key Skills & Competencies

- Strong exposure to Rewards / Loyalty / Gifting operations

- Hands-on Warehouse & Fulfillment management

- Strong MIS & data analysis skills

- Client-facing & escalation handling

- Leadership & manpower planning

- Cost optimization & process improvement mindset