Revenue Operations Lead - IIM/NMIMS/FMS/TISS

1. Operational Excellence & Process Design:

- Design, implement, and continuously improve processes and systems supporting revenue generation and business performance.

- Develop SOPs for revenue reporting, pipeline management, CRM hygiene, and cross-functional workflows.

2. KPI Design, Tracking & Delivery:

- Define and manage KPIs for revenue and operations teams, ensuring performance is tracked against targets.

- Conduct regular performance reviews, identify gaps, and implement corrective actions to improve results.

3. Data Analytics & Insights:

- Use SQL and Python for data analysis, reporting automation, and descriptive and predictive analytics.

- Build and maintain dashboards to track revenue performance, operational efficiency, and key business metrics.

4. Team Leadership - Revenue Managers:

- Lead and develop Revenue Managers by setting performance goals, providing coaching, and ensuring accountability.

- Identify skill gaps and build a high-performing revenue team.

5. Team Leadership - Operations:

- Manage the Operations team, including sales operations, CRM processes, revenue reporting, and workflows.

- Monitor operational KPIs and drive continuous process improvements.

6. Revenue & Operations Integration:

- Align sales, revenue, and operations processes to ensure smooth execution of business targets.

- Identify operational bottlenecks and improve coordination between teams.

7. Revenue Strategy & P&L Oversight:

- Support revenue strategy, target setting, pricing decisions, and identification of growth opportunities.

- Track revenue performance against targets and analyze variances to support business decisions.

8. Cross-Functional Collaboration:

- Collaborate with Sales, Marketing, Finance, Product, and University Partnerships to achieve shared revenue and operational goals.

- Work with sales leadership on pipeline management and incentives, and with marketing on acquisition metrics.