Retention Specialist

Customer Retention Strategy:

- Develop and implement customer retention strategies and initiatives to reduce churn rates.

- Conduct customer segmentation analysis to identify at-risk customers and create targeted retention campaigns.

- Build and execute retention programs to enhance the customer experience and encourage long-term relationships.

- Analyse and improve customer touchpoints, ensuring a seamless and positive experience from pre-purchase to post-purchase interactions.

Customer Insights & Analysis:

- Analyze customer behavior, usage patterns, and feedback to identify potential issues that could lead to churn.

- Collect and analyze customer feedback through surveys, reviews, and direct interactions to identify trends and areas for improvement.

- Monitor key performance metrics (e.g., churn rate, customer satisfaction, NPS) and use data-driven insights to continuously optimize retention efforts.