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We are looking for a dynamic retention Manager to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business along with your team. To be successful as a retention manager, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales. Retention Manager Responsibilities : - Communicating with customers and sales representatives. - Analyzing customer behavior. - Gathering information about customer complaints. - Developing aggressive retention strategies based on customer feedback. - Negotiating with customers to renew contracts and retain business. - Meeting with the sales team to propose customer retention solutions. - Writing and presenting customer behavior reports. - Building positive relationships with customers and business associates. Retention Manager Requirements: - Degree in sales, marketing, or related field. - 7+ years experience in a similar role. - Excellent customer service skills. - Strong conflict resolution skills. - In-depth knowledge of sales and marketing software. - Ability to remain calm and professional in stressful situations. - Advanced communication and interpersonal skills. - Empathy and patience. - Advanced organizational skills. - Ability to handle a team.

Chennai

Retention Manager - FMCG/FMCD/Telecom 

Job Description for Retention Manager - FMCG/FMCD/Telecom  in CareerNet in  Chennai for (7-14) years of experience. Apply Now!

Retention Manager - FMCG/FMCD/Telecom  | iimjobs.com