Retail Head - Sleeping & Home Solutions

Note : Tier 1 college is a must.

Description :

The client is Leading, sleeping, & Home solutions company and they are looking for a Retail Leader who can build and scale our offline retail business from the ground up while creating a seamless experience for customers.

Role:

We are looking for a Retail Leader who can build and scale our offline retail business from the ground up while creating a seamless omnichannel experience for customers.

This is a founder-style role where you will own the retail P&L, expansion strategy, store experience, and operational excellence across all physical touchpoints. The ideal candidate is someone who understands modern retail, consumer behavior, and high-velocity retail scaling in D2C brands.

You should be equally comfortable opening the first store, optimizing the 50th store, and building systems that scale to 200+.

What You Will Own:

Retail Growth & Expansion:

- Define the offline retail strategy and scale the brand's physical presence across key markets.

- Identify high-impact store locations, formats, and expansion opportunities.

- Lead end-to-end store launches - from site selection to store opening.

Own the Retail P&L:

- Drive store revenue, margins, and profitability.

- Build strong store-level economics and productivity metrics.

- Continuously optimize store ROI and payback periods.

Build a High-Performance Retail Engine:

- Set up SOPs, store operations frameworks, and performance dashboards.

- Improve key metrics like conversion rate, footfall productivity, ATV, UPT, and same-store growth.

- Build a retail operations playbook that can scale across cities.

Create Best-in-Class Store Experience:

- Ensure every store delivers a memorable, high-conversion customer experience.

- Partner with brand, merchandising, and marketing teams to translate the brand story into physical retail experiences.

Omnichannel Integration:

- Create a seamless online + offline customer journey.

- Drive initiatives like click & collect, assisted selling, omnichannel inventory, and digital-led store experiences.

Build & Lead the Retail Team:

- Hire, train, and lead store managers, regional managers, and retail operations teams.

- Build a customer-obsessed culture across stores.

What We're Looking For:

- 10-15+ years of experience in retail operations, store expansion, or omnichannel retail.

- Experience scaling retail networks in D2C, fashion, lifestyle, or consumer brands.

- Strong P&L ownership mindset.

- Deep understanding of store economics and retail productivity metrics.

- Someone who thrives in fast-moving, founder-led environments.

- Builder mindset - comfortable creating systems from scratch.

Success in This Role Looks Like:

- Rapid retail footprint expansion across key markets

- High store productivity and strong unit economics

- Seamless omnichannel customer experience

- A scalable retail operations playbook