Retail Head - Luxury Division - Textile

Role Overview:

As the Retail Head for our luxury division, you will serve as the strategic architect behind our brand's physical presence in key markets like Delhi and Mumbai. You will oversee the end-to-end retail operations, ensuring that every touchpoint reflects our commitment to exclusivity, craftsmanship, and superior service. This role involves close collaboration with regional store managers, visual merchandising teams, and global brand stakeholders to maintain a seamless luxury experience. By driving operational excellence and fostering a culture of high-touch clienteling, you will directly influence brand equity, customer loyalty, and the overall profitability of our premium retail footprint.

Key Responsibilities:

- Lead the strategic planning and execution of retail operations to ensure consistent brand standards across all luxury boutiques in Delhi and Mumbai.

- Mentor and develop high-performing store teams to deliver personalized client experiences that align with the expectations of ultra-high-net-worth individuals.

- Analyze regional sales data and market trends to optimize inventory management and maximize revenue growth across all product categories.

- Oversee visual merchandising and store maintenance to ensure the physical environment serves as a compelling extension of the brand identity.

- Collaborate with marketing and CRM departments to design and implement exclusive in-store events that strengthen long-term client relationships.

Required Skillset:

- Demonstrated ability to manage complex retail operations within the luxury or premium lifestyle sector, ensuring operational efficiency and high service standards.

- Exceptional interpersonal and communication skills, with the ability to influence stakeholders and lead diverse teams across multiple geographic locations.

- Proven track record in P&L management and strategic business planning, with a focus on driving sustainable growth in competitive urban markets.

- Strong analytical mindset, capable of translating market data into actionable retail strategies that enhance the customer journey.

- A postgraduate degree in management or a related field from a premier institute is preferred, reflecting a strong foundation in business strategy.

- Flexibility to work on-site across our Delhi and Mumbai locations, maintaining a hands-on presence to ensure operational excellence and team alignment.