Role Summary

The Retail Head will be responsible for leading and scaling the retail business across stores. This role focuses on new store opening planning, sales training & capability building, and end-to-end P&L ownership to drive profitable growth and operational excellence.

Key Responsibilities

1. New Store Openings & Expansion

- Plan and execute new store openings in line with the company's growth strategy

- Conduct location feasibility studies and coordinate with cross-functional teams (Merchandiser, design, supply chain)

- Oversee store setup, staffing, training, and go-live execution

- Ensure new stores achieve targeted sales and operational benchmarks within defined timelines

2. Sales Training & Development

- Design and implement structured sales training programs for store teams

- Build product knowledge, selling skills, customer engagement, and service excellence

- Coach and mentor Store Managers and Sales Associates to improve performance

- Drive a performance-oriented culture through regular reviews and feedback

3. Retail Operations & P&L Management

- Own and manage store-level P&L, ensuring profitability and cost control

- Monitor key metrics such as sales, margins, inventory turns, shrinkage, and staff productivity

- Optimize store operations to improve revenue, efficiency, and customer experience

- Ensure compliance with company policies, SOPs, and statutory requirements

4. Team Leadership & Performance Management

- Lead, motivate, and develop multi-store retail team

- Set clear targets and KPIs for stores and review performance regularly

- Identify talent, support succession planning, and reduce attrition

5. Customer Experience & Brand Standards

- Ensure consistent brand representation and visual merchandising standards across stores

- Drive superior customer experience and handle escalations when required

- Implement initiatives to improve customer loyalty and repeat business

Educational Background:

- Bachelor's degree in marketing, Mass Media, Communications, Business, or related field.

- MBA or advanced degree is a plus.

Experience

- Experience: Minimum 3-5 years in a leadership role in brand management, ideally in luxury, lifestyle, fashion, or jewellery.

Skills

- Retail Operations Management

- Store Expansion & Launch Planning

- Sales Training & Capability Building

- P&L & Financial Acumen

- Team Leadership & Performance Management

- Customer Experience Excellence Key Competencies

- Strategic mindset

- Creative problem-solving

- Collaboration & stakeholder management

- Data-driven decision making

- Attention to detail

- Ability to manage multiple priorities in a fast-paced environment