Role Overview:

We are looking for a dynamic and result-oriented Retail Head to lead and scale multi-store operations for a growing retail business in the books, stationery, art supplies, and toys segment.

This role requires a strong leader with hands-on experience in managing large-format retail operations, driving sales performance, and ensuring a consistent and high-quality customer experience across all store locations.

Key Responsibilities:

Retail Operations Management:

- Oversee end-to-end retail operations across multiple store locations.

- Manage and drive performance across 10+ retail stores, ensuring operational efficiency.

- Ensure smooth store functioning, adherence to SOPs, and consistency across locations.

Sales & Revenue Growth:

- Develop and execute sales strategies to achieve revenue and growth targets.

- Monitor store-level performance and drive initiatives to improve conversion rates and average ticket size.

- Identify opportunities to enhance sales through promotions, product mix, and customer engagement.

Performance & KPI Management:

- Track and analyze key metrics such as footfall, conversion, sales productivity, and profitability.

- Drive performance improvements through data-driven decision-making.

Team Leadership & Development

- Lead, mentor, and manage store managers and retail teams.

- Build a high-performance culture focused on customer experience and sales excellence.

- Drive training and development initiatives for store teams.

Visual Merchandising & Customer Experience:

- Ensure consistency in visual merchandising standards and brand presentation across stores.

- Enhance overall in-store customer experience to drive repeat business and loyalty.

Inventory & Stock Management:

- Optimize inventory planning, stock allocation, and replenishment across stores.

- Minimize stock-outs and overstock situations to improve efficiency and profitability.

Cross-Functional Collaboration:

- Work closely with marketing, buying, and supply chain teams to drive store performance.

- Support execution of campaigns, product launches, and promotional activities at store level.

Required Skills & Experience:

- Proven experience in managing multi-store retail operations (10+ stores).

- Strong background in books, stationery, art supplies, toys, or similar retail segments.

- Demonstrated ability to drive sales growth and operational excellence.

- Strong leadership and team management skills.

- Data-driven approach with strong understanding of retail KPIs and performance metrics.

- Ability to manage operations across multiple locations effectively.

Preferred Background:

- Experience in lifestyle or specialty retail brands.

- Strong understanding of offline retail customer behavior and store dynamics.

Key Competencies:

- Retail operations management

- Sales and business growth

- Team leadership and development

- Customer experience management

- Data-driven decision making

- Multi-location management