Retail Branch Operations Manager - NBFC

About:

- Qualification: MBA or equivalent post- graduation

- Team leadership experience of minimum 4- 5 years

- Should have 8+ years' experience, and minimum 1 year managing branch operations

- Should have collaborative work style to engage with peers & colleagues across the company

- Should have excellent communication skills along with strong presentation and data analytics skills

- Knowledge of regulatory guidelines and norms Good communication (both verbal and written)

- Ability to manage complex client situations

- Ability to manage risk and uncertainty for self and team within a dynamic priority- setting environment

- Ability to handle pressure and meet deadlinesTo Ensure SLA Delivery for each process

- To Ensure quality of files processed by the Operations team are within the specified guidelines

- Achieve Service to Sales Numbers /Service Related TAT

- Ensure all customer complaints and issues are resolved by maintaining high service standards.

- Ensuring Compliance Integrity within the area/region

- To Support all New Initiatives functional Projects of the Function

- Compliance of sanction and disbursement conditions.

- Process & Initiatives Training of own team & channel

- Quality Management in terms of Audit, Compliance and Hind sighting

- Disbursal Authorization

- PDD Management

- Review branch operations report and track exceptional transactions.

- Handle internal and external audit processes and attend audit queries immediately

- Ensure that all customer service officers are adequately trained on the products, processes and various policies of the bank

- Effectively manage the location Operations and Service team and guide team members

- Ensure the provision of ongoing training and that all employees are suitably skilled and qualified for their roles