Resource Management Leader - IT Services

Role Summary

Key Responsibilities

- Drive optimal utilization, reduce bench, and ensure timely internal fulfillment across business units and geographies.

- Work closely with Delivery, Talent Acquisition, HR, and Business Unit leaders to align workforce plans with project requirements.

- Implement robust capacity planning models, forecasting tools, and dashboards to ensure visibility and proactive resourcing decisions.

- Enable internal mobility through skill mapping, bench rotation strategies, and coordination with Learning & Development for upskilling and reskilling programs.

- Monitor and improve resource KPIs: utilization rate, bench %, fulfillment cycle time, and billability.

- Define, refine, and standardize RMG policies and processes to improve efficiency, compliance, and scalability.

- Partner with Finance and Delivery teams to forecast headcount budgets and workforce costs.

- Provide leadership to a cross-functional RMG team and build future-ready capabilities within the function.

Key Requirements

- Proven experience working in mid to large-scale IT services or consulting organizations.

- Strong understanding of project-based staffing models, delivery frameworks (Agile, T&M, Fixed Bid), and resourcing complexity across global locations.

- Demonstrated ability to manage large-scale internal resourcing operations, including redeployment, bench control, and strategic fulfillment.

- Excellent stakeholder management and communication skills, with the ability to influence and collaborate across business and delivery functions.

- Strong analytical and data interpretation skills; ability to present insights to senior leadership.

Preferred Qualifications

- Exposure to forecasting models, resource heatmaps, and skill demand-supply analytics using AI/ML-based platforms.

- Familiarity with HRMS/ATS integrations, skill taxonomies, and reporting automation.

- Hands-on knowledge of dashboards and workforce analytics tools (Power BI, Tableau, etc.).

Location Flexibility While the role is based in Bangalore, the candidate must be open to occasional travel based on business needs.