Job Title: Global Head of Delivery Quality Assurance Location: Bangalore, India Company Overview: Resillion is a strategic Total Quality partner providing a unique combination of global quality engineering, cyber security, conformance, interoperability, and assurance services from initiation to launch across software systems, cyber security, devices, digital products and media content. With a passion for quality, Resillion delivers end-to-end solutions to support clients throughout their strategic digital initiatives offering a holistic approach across software and hardware. Through our offices in Europe, UK, USA, India and China, we bring together 700+ experts with a commitment to driving success, combining the best human and artificial intelligence (AI) to deliver cutting-edge, quality engineering solutions. Resillion offers deep sector expertise and partners with the world's leading companies in Telco, Media, Energy & Utilities, Healthcare, Finance and Consumer Electronics. www.resillion.com Job Summary: The Global Head of Client Delivery will be a pivotal leader responsible for the strategic direction, execution, and continuous improvement of our global client delivery operations, with a specific focus on ensuring the highest standards of quality. Based in Bangalore, this role will lead a globally distributed team and will be instrumental in shaping our delivery methodologies, enhancing client satisfaction, and driving operational excellence. The ideal candidate will be a seasoned delivery leader with a strong background in quality assurance, a proven track record of managing large-scale global teams, and a passion for delivering exceptional client outcomes. This role requires strong business acumen, exceptional communication skills, and the ability to collaborate effectively across various departments and geographies. Responsibilities: Strategic Leadership and Vision: - Develop and implement a global strategy for client delivery services that aligns with the company's overall business objectives and emphasizes quality assurance as a core differentiator. - Define and champion global delivery standards, processes, and best practices, with a strong focus on quality control and quality assurance methodologies. - Anticipate future industry trends and proactively adapt delivery strategies to maintain a competitive edge in quality and efficiency. - Drive innovation in delivery methodologies and tools to enhance quality, efficiency, and client experience. Delivery management: - Establish and maintain a robust global delivery framework for all client delivery services. - Define key delivery metrics, establish targets, and implement mechanisms for monitoring, measuring, and reporting on delivery quality. - Lead the development and implementation of delivery processes, including audits, reviews, and feedback loops. - Drive a culture of continuous improvement in delivery across all delivery teams and processes. - Ensure compliance with relevant industry standards and regulations. Client Relationship Management: - Act as a senior point of escalation for critical client delivery issues, ensuring timely and effective resolution, with a focus on maintaining client satisfaction and trust. - Foster strong relationships with key clients, understanding their business needs and ensuring delivery services consistently meet and exceed expectations in terms of quality. - Collaborate with Business Managers, Delivery Managers, and Sales teams to ensure a seamless transition from sales to delivery and to identify opportunities for service expansion and quality enhancement. - Gather client feedback on delivery quality and use it to drive improvements in processes and methodologies. Team Leadership and Development: - Lead and mentor a global team of delivery professionals, fostering a high-performance culture focused on quality, collaboration, and accountability. - Define organizational structures and resource plans to effectively support global delivery operations and quality assurance initiatives. - Develop and implement training and development programs to enhance the skills and knowledge of the delivery team, particularly in quality assurance practices. - Promote a positive and inclusive work environment that encourages innovation, continuous learning, and professional growth. Operational Excellence: - Monitor and analyse key performance indicators (KPIs) related to delivery quality, efficiency, and client satisfaction, taking proactive measures to address any issues or areas for improvement. - Build consistent, relevant and continuously adapting client-facing delivery dashboards to gather relevant data and present relevant updates to Delivery Managers and clients as often as necessary. - Optimize delivery processes and workflows to improve efficiency, reduce costs, and enhance the overall quality of service delivery. - Implement and leverage technology solutions to automate and improve delivery processes and quality control measures. - Design, implement, monitor and improve all necessary client engagement governance including: - Weekly, tactical, operational reviews. - Monthly engagement reviews. - Quarterly partnership, relationship and innovation reviews. - Develop and manage budgets for the global client delivery services organization, ensuring cost-effectiveness and efficient resource allocation. Cross-Functional Collaboration: - Collaborate closely with Product Development, Engineering, and other internal teams to ensure alignment between product roadmaps, delivery capabilities, and quality standards. - Work with Legal and Compliance teams to ensure delivery processes adhere to all relevant regulations and contractual obligations. - Partner with People & Talent to attract, develop, and retain top talent within the delivery organization. Reporting and Communication: - Provide regular reports to senior management on the performance of global client delivery services, including key quality metrics, risks, and opportunities. - Communicate effectively with internal and external stakeholders on delivery status, quality initiatives, and any potential issues. Qualifications: - Bachelor's degree in a relevant field (e.g., Business Administration, Computer Science, Engineering). - Master's degree preferred. - Minimum of 15 years of progressive experience in client delivery services, with at least 8 years in a senior leadership role managing global teams. - Extensive experience and deep understanding of delivery methodologies, frameworks, and best practices in a client delivery context. - Proven track record of successfully leading and scaling global client delivery organizations. - Demonstrated ability to develop and implement strategic delivery plans that drive significant improvements in quality and client satisfaction. - Strong financial acumen and experience in managing budgets and driving operational efficiencies. - Excellent communication, presentation, and interpersonal skills, with the ability to influence and build relationships at all levels. - Experience working with diverse and geographically dispersed teams. - Strong problem-solving and decision-making skills. - Proficiency in using relevant delivery management tools and technologies. Preferred Qualifications: - Relevant certifications in quality management (e.g., ISO 9001, Six Sigma). - Familiarity with agile and other modern delivery methodologies. - Experience in implementing and managing quality management systems. - Global work experience, particularly in managing teams across different cultural contexts

Bangalore

Resillion - Head - Quality Assurance Delivery 

Job Description for Resillion - Head - Quality Assurance Delivery  in Resillion in  Bangalore for (15-17) years of experience. Apply Now!