Role Overview :

- The Resilience Manager - Operations & Technology will play a key role in strengthening our operational resilience across UK and India operations.

- The role will ensure the GCC supports the continuity, stability, and recovery of Important Business Services (IBS) for Bank and other supported entities,

- The individual will work closely with Global/Group Resilience, UK Business Units, Technology, Cybersecurity, Risk, and India leadership teams to embed resilience aligned to PRA/FCA expectations and our strategic risk appetite.

Key Responsibilities :

1. Operational Resilience Framework Execution

- Implement our Operational Resilience Framework across GCC-supported functions.

- Monitoring the delivery of processes that support Important Business Services (IBS), mapping of dependencies, and setting of impact tolerances.

- Maintain alignment with UK PRA/FCA regulation, relevant subsidiaries operational resilience requirements and our Group Resilience standards.

- Ensure IGSI processes supporting UK businesses have robust business continuity and recovery plans with appropriate recovery time objectives.

1. Collaboration with Group & Global Resilience Teams

- Act as a key liaison between IGSI and the UK/Global Resilience teams.

- Participate in global regulatory programmes, thematic reviews, and scenario testing cycles.

- Ensure our global methodologies, governance, and reporting standards are consistently adopted across GCC functions.

- Support global crisis simulation exercises and resilience maturity assessments.

1. Business Continuity Planning & Crisis Readiness :

- Develop, maintain, and test Business Continuity Plans (BCPs) for processes performed in the India GCC.

- Conduct regular Business Impact Assessments (BIAs), identify operational vulnerabilities, and drive remediation.

- Work with UK Crisis Management functions to manage cross-border incidents and communication protocols.

- Lead local crisis events and coordinate with the India senior leadership team.

1. Technology, Cyber & Disaster Recovery Alignment :

- Partner with Technology and Cyber teams to strengthen DR, infrastructure resilience, cloud failover capability, and data protection measures.

- Ensure DR testing for applications supporting UK businesses meets regulatory and internal standards.

- Support alignment with our technology risk framework and cyber resilience strategies.

1. UK Regulatory Compliance (PRA/FCA)

- Understand and help execute requirements relating to:

- Operational Resilience (PRA/FCA)

- Outsourcing and third-party risk (PRA/FCA/HMRC)

- Cyber and technology governance (DORA, Cyber Security & Resilience Bill)

- Support UK submissions, audits, documentation updates, and attestation preparation.

1. GCC Operational Resilience Oversight :

- Evaluate people availability, location dependency, vendor integration, workforce flexibility, and capacity resilience within the GCC setup.

- Assess concentration risks, facility resilience, and cross-site contingency arrangements.

1. Incident Management & Post-Incident Learning :

- Manage incident response processes for India operations and support UK incident escalation protocols.

- Conduct root cause analysis (RCA), create action plans, and ensure timely closure.

- Facilitate "lessons learned" reviews across global teams.

1. Reporting & Governance :

- Prepare resilience dashboards, KRIs, and governance reports for India Leadership, UK stakeholders, and Group committees.

- Participate in internal audits, RCSA reviews, and regulatory examinations.

Qualifications & Experience :

Essential :

- 10-15 years' experience in operational resilience, business continuity, operational risk, or technology risk.

- Experience working with or supporting a UK bank, preferably PRA/FCA-regulated.

- Strong exposure to Global Capability Centres or global shared service models.

- Understanding of PRA/FCA operational resilience regulations and UK outsourcing standards.

- Experience with SEBI regulatory frameworks (advantageous if supporting India regulated entities).

- Strong understanding of IT, DR, cloud, and cybersecurity fundamentals.

- Experience working with cross-border teams in a matrix structure.

Key Competencies :

- Ability to operate in a collaborative, relationship-driven culture

- Strong analytical and risk-based decision-making skills

- Excellent communication with senior UK/India stakeholders

- Resilience under pressure and strong crisis leadership ability

- Ability to interpret complex regulatory expectations into practical solutions

- Excellent written and spoken presentation skills and experience in presenting and chairing at senior management forums.

- Mindset aligned with our values: distinctive, entrepreneurial, partnership-oriented

- As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote. We believe that being together enables us to live our values and support our clients and communities in an extraordinary way.

- We offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work.

- Embedded in our culture is a sense of belonging and nclusion. Here we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation. We believe that innovation thrives when everyone feels respected, included, and empowered to contribute.

- We actively seek out diverse talent and foster an inclusive environment, encouraging applications from people of all backgrounds and experiences.