About Us: ResearchAyu is a trailblazing health-tech company combining the wisdom of Ayurveda with cutting-edge research to transform healthcare. Our breakthrough innovation in knee cartilage regeneration has provided hope and relief to thousands, eliminating the need for surgeries. Recognized as the Healthtech Startup of the Year by Bharat Startups and supported by IEC-approved clinical studies, we are expanding our solutions to address diabetes and spinal disorders. With a mission to revolutionize healthcare, we are creating impactful solutions that empower millions to lead healthier, pain-free lives. We are bootstrapped startup still one of the fastest growing healthcare startup. We have grown to 100Cr ARR startup in just 3 years. We have 1000+ people working with us. Role Overview: We are looking for an experienced and driven Director of Call Center Operations to lead and optimize our customer engagement strategy. As the Director, you will be responsible for ensuring our call center delivers exceptional service to patients and prospective clients, building trust, and driving conversions. This role is critical to creating a seamless experience for customers seeking innovative solutions for chronic conditions. Key Responsibilities: Leadership and Strategy: - Design and implement a robust call center strategy aligned with organizational goals. - Build a culture of excellence, empathy, and customer-centricity within the team. Team Development: - Recruit, train, and mentor a high-performing call center team, including agents, team leaders, and managers. - Develop performance metrics and ensure continuous improvement in team productivity and quality. Customer Experience Management: - Ensure every customer interaction reflects ResearchAyu's values of care, innovation, and trust. - Implement feedback loops to refine processes and enhance patient satisfaction. Operations Optimization: - Utilize technology and analytics to optimize call center operations, reduce response times, and improve efficiency. - Oversee inbound and outbound call campaigns, ensuring alignment with marketing and sales goals. Data-Driven Insights: - Leverage customer interaction data to generate insights, track trends, and support product development. - Provide actionable reports to leadership on call center performance and customer needs. Compliance and Quality Assurance: - Maintain compliance with industry regulations and internal standards for quality and privacy. - Conduct regular audits to ensure adherence to protocols. Qualifications and Skills: - Proven experience in leading call center operations, preferably in healthcare or related industries. - Strong leadership and team-building skills with a focus on customer satisfaction. - Proficiency in call center management software and analytics tools. - Excellent communication, problem-solving, and organizational abilities. - Data-driven mindset with the ability to make informed decisions and drive continuous improvement. Why Join Us? At ResearchAyu, you'll lead a mission-critical function that directly impacts the lives of thousands of patients. Join us in transforming healthcare, empowering individuals to reclaim their health, and being part of a purpose-driven, innovative organization.

Navi Mumbai

ResearchAyu - Director - Call Center 

Job Description for ResearchAyu - Director - Call Center  in Techclinic Connect Private Limited in  Navi Mumbai for (5-15) years of experience. Apply Now!