Rentokil PCI - Key Accounts Manager

JOB DESCRIPTION

Title Assistant Manager- Key Accounts / Key Accounts Manager

Function: Sales

Location: RPCI- India

Reports To National Key Account Manager

Key Relationships Internal team: Cross-functional teams including Operations, Service, Invoicing, SHE, Functions

External team: Customer existing and prospects

Work Level / Grade Revenue based

ABOUT US:

Rentokil PCI brings to the Indian market the expertise of over 90 years of Rentokil, the world's largest commercial pest control company with operations in more than 70 countries and PCI, the number one pest control company in India with presence in the local market for over 60 years.

Rentokil PCI aims to set new standards for customer service with operations across 300 plus locations in India. The company also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.

POSITION RESPONSIBILITIES / REQUIREMENTS:

The Assistant Manager- Key Accounts / Key Accounts Manager is responsible for managing existing customers and winning new ones.

The person will report to the National Key Account Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

GENERAL DUTIES & RESPONSIBILITIES:

Should be able to manage existing customers:

- Customer retention

- Annual contract renewal with price increase

- Collection / DSO management

- Up-selling

- New Business Development

- Market survey, competitor analysis to understand gaps of our services

- Control cost and work within the allocated budget

- Support the service team by providing client feedback

- Attend to other work-related duties as may be assigned to you from time to time

KEY DELIVERABLES:

- Customer (Revenue) retention of 95%+

- On-time customer contract renewal of 100%

- Price increase from existing customers as per target set

- Manage collection and DSO as per targets set

- Generate new sales from existing and new customers as per the Monthly, Quarterly and Yearly target set

CORE COMPETENCIES

- Excellent Customer Relationship management skills

- Good communication both verbal and written

- Proven track record of customer management and business development

- Ability to work with cross-functional teams

EDUCATIONAL REQUIREMENTS

- Bachelors Degree (or its equivalent) with overall sales experience of 6+ years of which 2 years should have been in Managing Key Accounts

- Fair knowledge of the geography in which the position will be based

- Good working knowledge of Word, Excel and PPT