Renewbuy - Assistant Vice President - Motor Claims

Department: Claims - Motor Insurance.

Experience Required: 15+ years.

Industry: Insurance / Automotive / InsurTech.

Role Overview:.

- We are seeking an experienced and dynamic professional to lead our Motor Claims function as Chief Manager / AVP.

- The ideal candidate will come with a strong background in automobile engineering, hands-on experience in digital claims processes, and the ability to drive automation and efficiency through tools like API integration, BRD/PRD documentation, and data analysis.

Key Responsibilities:.

- Lead and manage the end-to-end motor claims process, ensuring smooth operations and TAT adherence.

- Develop and review Business Requirement Documents (BRD) and Product Requirement Documents (PRD) for claims automation and tech enhancements.

- Coordinate with tech teams for successful API integrations with internal systems, partners, and insurers.

- Analyze claims data to identify trends, cost-saving opportunities, and operational improvements.

- Monitor service levels, vendor performance, and regulatory compliance.

- Lead process improvements, team training, and stakeholder management.

- Collaborate with underwriting, product, tech, and customer service teams for continuous improvement in claims processes.

- Ensure customer-centric resolution of high-value or escalated claims.

Key Requirements:.

- Education: Bachelor's/PG in Automobile Engineering (mandatory).

- Experience: Minimum 15 years in motor claims handling, preferably with experience in digital-first insurance or InsurTech setups.

- Strong understanding of API integrations and system workflows.

- Proven ability to write and interpret BRD/PRD documents.

- Excellent analytical and reporting skills, especially using Excel.

- Strong communication, stakeholder management, and problem-solving abilities.

Preferred Attributes:.

- Exposure to digital claims systems and automation tools.

- Experience in leading large teams and managing external partners (e.

, surveyors, garages, OEM). - Knowledge of IRDAI regulations related to motor insurance claims.