Renault Nissan Technology & Business Centre India - Assistant Manager/Deputy Manager - After Sales

After Sale Manager

Designation : AM/DM

Location: Kolkata

EDUCATIONAL QUALIFICATIONS:

- U.G, Degree or Diploma in Mechanical / Automobile Engineering : B.E / B.Tech

- Additional Qualification: Post Graduate Degree (MBA) or Diploma (PGDBM)

EXPERIENCE : Min 7 to 12 years

Relevant Experience:

- Similar position in Channel Sales business with OEMs ; minimum 5 - 9 yrs of Field Experience

Core Competencies:

1. Commercial Acumen,

2. Product Knowledge,

3. Focus on Dealership Profitability

4. Competition Awareness,

5. Customer Focus

6. Relationship Mgmt Skills (DP)

7. Collaborative Team Player

8. Adaptability & Fexibility

9. Leadership (training & motivating dealership staff)

Roles and Responsibilities:

- Follow the network on all the Quality & After-sale business KPIs (Parts, Customer Satisfaction) and implement corrective actions, if needed,

- Deploy Renault Referential, Methods & Standards, workshop organization and Quality policy,

- Contribute to the achievement of Customer Satisfaction and Service Retention objectives,

- Deploy and pilot all animation systems of the network,

- Ensure the service coverage on its territory,

- Understand Business Profitability and measures to improve with necessary simulation

- Inform, manage the after sales commercial policy of Renault with the Dealer

- Reach the target of the workshop and distribution parts business,

- Deploy the customer engagement activities / service promotions (to retail customers) in the workshops of the network,

- Drive the customer satisfaction index

- Prepare Training plan of the After-sales employees of the network , in relation with the training centre

- Provide feed-back to RIPL on the different programs efficiency,

- Manage the customer complaints with the dealer and head office, ensure an answer is provided within the target time

Purpose of the Job:

- Maximize the commercial performance in Parts, accessories and service, as well as the Quality of Service performance of the dealers of his zone,

- Deploy the commercial and quality policy of the manufacturer,

- Manage the customer satisfaction,

- Provide assistance to the dealers,

- Interface between network and RIPL,