Renault Nissan Technology & Business Centre India - Area Manager - Field & Services

Location : Mumbai & Chennai

Individual Contributor Role

Roles and Responsibilities:

- Follow the network on all the Quality & After-sale business KPIs (Parts, Customer Satisfaction) and implement corrective actions, if needed

- Deploy Renault Referential, Methods & Standards, workshop organization and Quality policy

- Contribute to the achievement of Customer Satisfaction and Service Retention objectives

- Deploy and pilot all animation systems of the network

- Ensure the service coverage on its territory

- Understand Business Profitability and measures to improve with necessary simulation Inform, manage the after sales commercial policy of Renault with the Dealer

- Reach the target of the workshop and distribution parts business

- Deploy the- customer engagement activities / service promotions (to retail customers) in the workshops of the network

- Drive the customer satisfaction index

- Prepare Training plan of the After-sales employees of the network , in relation with the training centre

- Provide feed-back to RIPL on the different programs efficiency

- Manage the customer complaints with the dealer and head office, ensure an answer is provided within the target time

Purpose of the Job:

- Maximize the commercial performance in Parts, accessories and service, as well as the Quality of Service performance of the dealers of his zone

- Deploy the commercial and quality policy of the manufacturer

- Manage the customer satisfaction

- Provide assistance to the dealers

- Interface between network and RIPL