Position : Manager Operations - Customer Service  Designation : Manager  Function / Department : Customer Service Delivery  Reporting to : Lead - Service Operations  Location : Mumbai   Qualification : Post-graduate/Graduate  Experience : 5 - 10 years   Industry Preference : Telecom  Role & Responsibilities : Experience in Complaint management and handling call centre  In this role, the incumbent will be responsible for :   - Complaint Management  - Monitor key SLAs/TATs and customer experience metrics with regards to customer service activities at physical touch-points (retail stores), public Wi-Fi hotspots & distributed contact centres  - Publish periodic reports and dash-boards  - Facilitate cross-function collaboration to resolve key issues  - Assist in planning and execution of audits to monitor service delivery at stores & public Wi-Fi hot-spots  - Interface with audit agencies  - Gather & assess feedback to improve service delivery at physical touch-points including stores & Wi-Fi hot-spots  Knowledge & Skills :  - Customer operations  - Cross-function collaboration  Team HR (Mumbai State)   Reliance Jio Infocomm Ltd.

Mumbai

Reliance Jio Infocomm - Manager/Service Operations/Customer Service 

Job Description for Reliance Jio Infocomm - Manager/Service Operations/Customer Service  in Reliance Jio Infocomm Ltd. in  Mumbai for (5-10) years of experience. Apply Now!