Company Overview

Reliance Nippon Life Insurance (formerly IndusInd Nippon Life Insurance) is a joint venture between IndusInd International Holdings and Nippon Life Insurance. The company offers a comprehensive range of life insurance solutions across Protection, Child Education, Retirement, Savings & Investment, and Health plans, helping customers build financially secure futures.

Role Overview

The Assistant Branch Manager will be responsible for managing day-to-day branch operations, driving business growth, and ensuring high levels of customer satisfaction. The role involves leading sales teams, achieving branch targets, maintaining compliance with regulatory standards, and coordinating with internal stakeholders to ensure smooth branch functioning.

This is a full-time, on-site role based in Samastipur.

Key Responsibilities

Branch Operations & Administration

- Oversee daily branch operations to ensure smooth and compliant functioning.

- Monitor operational efficiency, customer service quality, and turnaround times.

- Ensure adherence to company policies, IRDAI regulations, and compliance standards.

Sales & Business Development

- Drive achievement of branch-level business targets across life insurance products.

- Implement sales strategies to grow new business, renewals, and persistency.

- Support distribution through agency, bancassurance, and direct channels (as applicable).

Team Management & Leadership

- Manage, coach, and motivate sales and operations teams to improve productivity.

- Track team performance, conduct regular reviews, and support capability building.

- Ensure discipline, engagement, and alignment with organizational goals.

Customer Experience & Relationship Management

- Ensure high levels of customer satisfaction and service excellence.

- Resolve escalated customer issues and ensure timely closure.

- Build long-term relationships with key customers and partners.

Stakeholder Coordination

- Coordinate with internal teams such as underwriting, operations, training, and compliance.

- Support branch audits, reporting, and management reviews.

Required Qualifications

Education:

- Bachelors degree in Business Administration, Finance, Marketing, or a related field.

- Masters degree (MBA or equivalent) is preferred.

Experience:

- 4-8 years of experience in Life Insurance, Banking, or Financial Services.

- Minimum 2-3 years in a team handling or supervisory role is desirable.

- Prior exposure to branch operations, sales management, or agency management is preferred.

Key Skills & Competencies

- Strong leadership and people management skills.

- Proven sales, marketing, and business development capabilities.

- Sound understanding of life insurance products (protection, savings, retirement, health).

- Good knowledge of regulatory and compliance requirements in the insurance industry.

- Excellent communication, interpersonal, and problem-solving skills.

- Strong business acumen with ability to execute branch growth strategies.

Ideal Candidate Profile

- Result-oriented professional with strong execution capabilities.

- Customer-focused mindset with attention to service quality.

- Ability to work in a target-driven, fast-paced branch environment.

- Willingness to take ownership of branch performance and team development.