Relationship Manager - Retail

Description:

Sales and Customer service at luxury showroom. Relationship Manager. We are seeking a dynamic and personable Relationship Manager to join our luxury retail team. The ideal candidate will possess exceptional communication and interpersonal skills, a naturally pleasant demeanor, and a passion for delivering outstanding customer experiences. This role demands high energy, confidence, and a polished presence to build lasting relationships with discerning clients.

Key Responsibilities:

- Greet, engage, and build relationships with walk-in clients to ensure a premium brand experience.

- Understand client preferences and guide them through the product range to help make confident purchase decisions.

- Maintain and grow long-term customer relationships through consistent follow-ups and personalized service.

- Achieve individual and store-level sales targets by effectively promoting products and upselling where appropriate.

- Manage client data and interactions accurately in the CRM system.

- Coordinate with internal teams for order fulfillment, special requests, and client servicing.

- Represent the brand with elegance, enthusiasm, and professionalism at all times.

Desired Profile:

- Excellent verbal and written communication skills in English (additional regional languages are a plus).

- High level of energy, positivity, and customer orientation.

- Strong sense of grooming, etiquette, and presentation befitting a luxury retail environment.

- Ability to multitask and thrive in a fast-paced, target-driven setting.

- Prior experience in luxury retail, jewellery, hospitality, or customer service will be an added advantage.

- Proficient in basic computer operations and data entry (CRM experience preferred).