Relationship Manager - Private Banking

Job Purpose

To enhance business development as per the set objectives of the bank and ensure quality service to the customers through wealth management techniques

Job Responsibilities(JR) : 6 8 Areas Actionable (4-6)

Slabs 55, 75 , 100 Lacs TPP and Banking Targets

Individual PBG Targets across TPP (40%) Ensure targets given at absolute level are met

- Measured by achievement over target

Banking Targets Individual (10%) - Ensure banking targets are met with of focus on defined income objectives

- Ensure base penetration is done with all relevant products

Customer level profitability objectives to be met self and team (10%) Minimum objectives of Rs 1,00,000 per customer from 75% of the self-base for RM and self & team level for Senior RM
AUM Growth objectives to be met self and team (10%) Minimum objective 10% growth in AUM for self-base for RM and self & team level for Senior RM

Client sign on objectives as defined by Business Head (10%) Minimum client sign on objectives as defined by RH/BH including new to bank clients to be achieved

Focus to ensure conversions from existing bank clients by offering PBG services to other eligible managed clients

Customer Relationship Management Objective (10%) Ensure that the Quality of Customer Interactions updated in CRM system is as per the desk requirement

Ensuring Desk policy of Client Contact Management and Personal Meetings is adhered to and the same is updated in CRM within prescribed timelines

Client Solutions and Product Mix Objective (10%) Benchmarked minimum levels of delivery on products around customer needs

Customer feedback on the solutions provided by RM on the customer requirements

Functional/Industry Knowledge

To keep updates on functional and industry knowledge

Developing people & relationships

Sets positive example, guides staff members through new tasks, builds rapport with others

Research excellence

Strong level of knowledge in equity and related areas

Result and Process Orientation

Focused on creating measures of excellence

Strategic Planning

Sets clear achievable goals in line with broader objectives of desk and monitors plans as against current progress

Educational Qualifications (examples listed below) Key Skills(examples listed below)

- Graduation/Post-Graduation: Marketing/Finance

Certifications:

- AMFI Certification

- NCFM Certification (Optional)

- CAIIB

- IRDA - Sales and Influencing Skills

- Banking Product & Process Knowledge

- Relationship Management and Negotiation Skills

- Planning and Organizing Skills

- Communication

- Knowledge of Competition & Current trends in financial Industry

Experience Required (examples listed below)

- Minimum experience in years 2 yr

- Wealth Management experience preferred, Insurance experience , retail relationship management profile

Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties) (examples listed below)

- Customers

- Branch Banking Team

- Operations

- Product Team

- Treasury

- HLIC

- Insurance CAM

- MF Fund houses personnel

- HSL personnel