Role Overview:
To develop and manage relationships with the Large Corporate Group Segment.
Key Responsibilities:
- Ownership of business development as per agreed plans.
- Initiate, manage and deepen client engagement; Build relationships at CXO/CFO levels.
- Educate and inform clients about the company's products, services and special offers.
- Ensure delivery of banking solutions in collaboration with other parts of the bank; Cross Sell Bank products (salary account/retail CA and SA, forex, DCM, Trade, CMS etc).
- Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.
- Work with internal departments to ensure company meets clients' expectations.
- Oversee customer relationship management system.
- Maintain / enhance credit quality in the portfolio managed; Zero NPAs.
- Mentoring of assistant relationship managers and analysts.
- Franchise and brand building activities.
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