Job Title: NRI Relationship Manager (Corporate/Institutional Onboarding Specialist)

Function: Relationship Manager

Work Level: Individual

Industry Type: Banking

Role Summary:

The NRI Relationship Manager is a critical individual contributor role responsible for managing the seamless, compliant, and efficient onboarding and subsequent service management for a diverse set of institutional and corporate customers, including Corporate Buyers, Banks, NBFC Factors, and MSME Vendors.

This position requires strong Relationship Management skills, meticulous attention to detail to ensure strict adherence to RBI Guidelines, and the ability to be Decisive while driving high-quality, high-speed execution across the onboarding processes.

The incumbent will be a key coordinator, ensuring operational excellence, managing audit readiness, and driving process improvements to maintain superior client experience.

Primary Responsibilities:

Customer Onboarding & Regulatory Compliance:

- Coordination & Support: Act as the primary technical coordinator, working closely with the Regional Sales team to effectively support and facilitate the Onboarding of diverse institutional and corporate customers (e., Banks, NBFCs, Corporate Buyers, MSME Vendors).

- Compliance Assurance: Ensure all customer onboarding processes strictly adhere to prevailing RBI Guidelines, the bank's internal policy framework, and successful completion of all necessary technical validations and due diligence checks (KYC, AML, sectoral compliance).

- Due Diligence Execution: Oversee the review and validation of all complex corporate documentation required for customer lifecycle management, from account opening to transaction enablement.

Process Excellence & Operational Control:

- Quality & TAT Management: Implement and continuously monitor the team and process workflows to ensure strict adherence to defined TAT (Turnaround Time) standards and maintain high quality in managing service requests, pendencies, and transaction-related requests.

- Process Guidance: Guide and work with the team to proactively document, build, and refine operational processes, implementing necessary technological or procedural enablers (e., workflow automation, digital forms) to deliver with quicker TATs.

- Audit & Risk Mitigation: Take full ownership of ensuring timely response and definitive closure of all Audit Points raised by internal or external auditors, implementing robust corrective action plans to mitigate future compliance risks.

Team Development & Relationship Management:

- Team Training: Assume responsibility for guiding and ensuring constant training of team members on new product features, regulatory changes, and process enhancements to ensure the team can effectively handle increasing operational complexity and volumes.

- Stakeholder Liaison: Utilize exceptional Communication Skills to manage expectations and ensure clear, professional interaction with sales teams, operations, and external institutional clients.

- Service Delivery: Maintain high standards of Client Relationship management throughout the entire onboarding and post-onboarding service phase.

Required Key Skills:

- Regulatory Compliance: Strong, working knowledge of RBI Guidelines and due diligence requirements (KYC/AML) related to customer onboarding in the Indian Banking sector.

- Relationship Management: Proven ability in Client Relationship building, particularly with Corporate Clients, Banks, and NBFC Factors.

- Process Optimization: Demonstrated expertise in managing and optimizing complex, multi-stakeholder operational processes with strict attention to quality and TAT metrics.

- Audit Management: Direct experience in managing audit cycles, addressing queries, and ensuring the technical closure of control gaps.

- Communication Skills: Excellent Communication Skills (verbal and written) required for effective internal coordination and external client interaction.

- Domain Knowledge: Functional understanding of Nri compliance requirements, Wealth, and Nri Sales processes (inferred from the job title).

Preferred Skills:

Prior experience as a team leader or supervisor, with direct responsibility for team performance monitoring and training.

Deep experience in a specific institutional segment (trade finance, supply chain finance, or institutional sales).

Certification in relevant regulatory compliance (AML/KYC, NISM).

Proficiency with core banking or customer relationship management (CRM) systems used for onboarding workflows.

Proven ability to be Decisive in resolving complex compliance or service exceptions