Relationship Manager - Commercial Cards

Relationship Manager - Commercial Cards

Key Responsibilities :

Client Onboarding & Deal Execution :

- Support Regional Heads and Coverage Teams in completing deal documentation and facilitating successful deal closures.

- Coordinate and manage the end-to-end client onboarding process for commercial credit card programs.

- Ensure all onboarding requirements, compliance checks, and documentation are completed accurately and within defined timelines.

- Liaise with internal stakeholders to ensure a smooth onboarding experience for clients.

Client Relationship Management :

- Serve as the primary point of contact for clients post-onboarding.

- Build and maintain strong relationships with corporate clients to ensure high levels of engagement and satisfaction.

- Address client queries, concerns, and service requests in a timely and professional manner.

- Collaborate with internal teams to resolve operational and service-related issues.

Training & Client Enablement :

- Conduct training sessions for clients on corporate card platforms, portals, and related digital tools.

- Educate clients on product features, benefits, reporting capabilities, and best practices for card program management.

- Drive adoption of digital channels and self-service tools to enhance the client experience.

Spend Activation & Portfolio Growth :

- Monitor card activation, usage patterns, and spending trends across assigned accounts.

- Identify opportunities to increase card utilization and spend penetration.

- Engage with clients proactively to promote usage, improve activation rates, and drive spend growth.

- Track key performance metrics and provide regular updates to Regional Heads and management teams.

Reporting & Performance Monitoring :

- Maintain accurate records of onboarding activities, client interactions, and account performance.

- Prepare periodic reports on client activation, spend performance, and portfolio growth.

- Support business reviews and provide insights to improve client engagement and program performance.

Required Skills & Qualifications :

Educational Qualification :

- Bachelor's degree in Business Administration, Finance, Commerce, Marketing, or a related field.

- MBA or equivalent qualification will be an added advantage.

Experience :

- 3-8 years of experience in Relationship Management, Corporate Banking, Commercial Cards, Payments, Transaction Banking, or Financial Services.

- Experience managing corporate or commercial banking clients is preferred.

- Familiarity with card products, payment solutions, and digital banking platforms is desirable.