Relationship Manager - Automobile

Job Summary:

- We are looking for an experienced and customer-driven Relationship Manager to build and nurture long-term business relationships within the automotive industry.

- The candidate will focus on client retention, up-selling, customer loyalty programs, and strengthening dealership-customer relationships to drive consistent revenue growth.

Key Responsibilities:

- Act as the primary point of contact for key automotive customers and corporate clients.

- Understand customer needs and preferences to recommend relevant products and services.

- Create customer engagement and loyalty strategies to improve retention and repeat sales.

- Manage end-to-end customer lifecycle - onboarding, feedback, issue resolution, follow-up.

- Coordinate with sales, service, finance and delivery teams to ensure seamless customer experience.

- Track client satisfaction metrics and resolve escalations swiftly.

- Maintain detailed customer profiles and update CRM systems regularly.

- Facilitate corporate tie-ups and fleet sales opportunities.

- Conduct periodic reviews and present performance reports to management.

- Represent the organization at customer events, exhibitions and industry meets.

Required Skills & Qualifications:

- Bachelor's degree in Business Administration, Marketing or related field.

- 5-7 years of customer-facing or business development experience in the automotive domain.

- Strong communication, persuasion and relationship-building skills.

- Ability to handle client escalations and negotiate effectively.

- Experience using CRM software and Microsoft Office tools.