Regional Sales Head - Home Loan & Loan Against Property

Job Responsibilities - Regional Sales Head (HL & LAP)

1. Business Development & Revenue Growth:

- Drive sales and revenue targets for Home Loans and LAP across the assigned region.

- Build and execute regional sales strategies to increase market share and profitability.

- Identify new business opportunities, high-potential markets, and customer segments.

- Ensure consistent lead flow through channel expansion, digital sourcing, connectors, and DSAs.

2. Team Leadership & Performance Management:

- Lead, mentor, and motivate the regional sales team including Sales Managers, Branch Managers, and Relationship Managers.

- Set periodic sales targets and monitor performance against KPIs.

- Identify training needs and ensure continuous capability enhancement of the sales team.

- Drive a high-performance culture and ensure employee productivity.

3. Channel Management:

- Develop and maintain relationships with DSAs, channel partners, builders, and connectors to strengthen the business pipeline.

- Implement channel engagement programs and ensure partner compliance with company policies.

- Ensure timely onboarding, performance review, and grievance handling for channel partners.

4. Credit & Risk Coordination:

- Work closely with credit, risk, and operations teams to ensure quality sourcing and healthy portfolio performance.

- Monitor delinquency levels and take corrective actions to maintain portfolio hygiene.

- Ensure adherence to credit norms and risk management guidelines.

5. Customer Relationship & Service Excellence:

- Ensure high customer satisfaction by maintaining strong service levels across the region.

- Resolve escalations and ensure smooth end-to-end customer experience.

- Support cross-sell initiatives and customer retention efforts.

6. Compliance & Process Governance:

- Ensure compliance with internal policies, regulatory guidelines, and audit requirements.

- Oversee documentation quality, TAT adherence, and process improvements.

- Ensure ethical sales practices and maintain regulatory discipline within the team.

7. Market Intelligence & Competition Tracking:

- Track competitor activities, pricing, and market trends to provide timely insights to senior management.

- Recommend product enhancements, pricing strategies, and process improvements based on market feedback.

8. Reporting & MIS Management:

- Provide accurate and timely sales reports, forecasts, and performance dashboards.

- Review business performance regularly with leadership and implement action plans.