Role: Regional Relationship Head

Department: Wholesale Solutions - Emerging & Growth Clients Group (EGCG)

Qualification: CA/MBA

Key Responsibilities:

- To assist the Business Head in delivering the Business Development strategy and Deliver Profitability & Asset Book numbers in line with the budgets for the Emerging & Growth Clients Group.

- To assist the National Business Head in implementing the devised Business strategy for the West & South (AP, Telangana, Tamil Nadu) Regions and tap the local network to achieve the budgeted business volumes / Net Interest Income / Fees / Asset Book / PBT / RoA, etc.

- To initiate cross-selling initiatives for generating additional revenues.

- Grow, Nurture, and Manage Relationships across Emerging & Mid-Corporate Houses in the Country (CFO, Senior Management, and Promoter levels).

- The Customer base has to be widened significantly in the segment. The RRH has to Grow, Nurture, and Manage a much wider network of relationships across Emerging & Mid Corporate Houses in the Regions / Country (Promoter, CFO and Senior Management level).

- To set high standards of Deal Structuring, Due Diligence & Loan Documentation.

- To have sectoral and product knowledge which enables effective deal structuring & term sheet discussions with the customer.

- To conduct detailed due diligence, analysis, and evaluation of the deal, thereby resulting in a high-quality appraisal.

- To work closely with the Credit, Legal, and Operations team to ensure that the due diligence, loan documentation & disbursement conditions are closed with the customers to the satisfaction of the organization.

- To maintain constant interactions with the clients, ensure effective Customer Service standards and superior client satisfaction.

- To ensure satisfaction for the Portfolio clients & ensure effective servicing for their various requirements from loan processing to information requirements to post-disbursement requirements like balance confirmations, NOCs, etc.

- To resolve issues related to client servicing and coordinate with the Risk / OPS/ Finance/ Credit / Legal teams.

- To be aware of risk management and regulatory norms and credit policy/process adherence, and conduct portfolio reviews.

- To be aware of all critical policies, processes & documentation for all the products & ensure compliance.

- To undertake documentation and KYC formalities for the customers in a seamless manner while managing good TATs.

- To keep abreast of the latest developments in the local market & report any indication of customer defaults, sectoral changes etc.

- To formulate periodic MIS for the routine activities.

- To send periodic reports to the Business Head - Emerging and Growth Clients Group for potential business opportunities, etc.

- To report MIS and tracking of targets & personal meetings with clients, with status of deals in pipeline.