Regional Operations Manager - Banking

- To make sure all the branches in your region are running smoothly, following all operational rules, maintaining compliance, and providing good customer service.

- You'll also lead and guide the ROEs who report to you.

Duties:

Supervise Regional Operations Executives (ROEs):.

- Make sure ROEs visit and review all branches assigned to them on time (within 45 days).

- Check their visit reports and ensure they are complete and accurate.

Branch Visits:.

- Personally visit important or high-risk branches every month.

- Do surprise checks to see if branches are following all compliance and operational guidelines.

Support Branch Operations:.

- Help branches solve day-to-day operational issues.

- Ensure branches understand and follow the latest circulars and banking guidelines.

- Make sure audit scores improve and problem areas are fixed quickly.

Monitor High-Risk Branches:.

- Pay extra attention to branches with low audit scores or compliance issues ("C" rated branches).

- Guide staff on how to improve and follow correct procedures.

Train and Guide Branch Staff:.

- Conduct regular meetings with branch staff and ROEs to:.

- Discuss branch findings and issues.

- Explain new circulars in simple terms.

- Improve their overall banking and operational knowledge.

Improve Processes:.

- Identify any gaps or weaknesses in operational processes.

- Suggest better ways to do things to save time, reduce errors, and improve service quality.

Cash and Complaint Management:.

- Ensure branches are managing their cash properly and staying within limits.

- Make sure all customer complaints are resolved within the given time (TAT).

Reporting and Coordination:.

- Highlight repeated mistakes or issues to Cluster Heads and Regional Heads.

- Share suggestions for improvement with senior management.

Professional Conduct:.

- Follow the bank's code of conduct, discipline, and ethics.

- Encourage the same culture within your team and branches.