Job Description:

We are looking for an experienced Regional Manager - Retail & Franchise Operations to drive sales, profitability, operational excellence, and business growth across a defined region. The ideal candidate should have strong experience managing Exclusive Brand Outlets (EBOs), company-owned stores, and franchise operations, with proven expertise in retail sales, store operations, team leadership, and partner management.

The role will be responsible for achieving regional business targets, improving store performance, managing franchise partners, supporting new store launches, optimizing inventory, and ensuring consistent customer experience and brand standards across all retail outlets.

Key Responsibilities:

1. Regional Sales & Business Growth:

- Own and deliver regional sales, revenue, and profitability targets across company-owned and franchise stores.

- Develop and execute regional sales strategies aligned with overall business objectives.

- Analyze store-wise performance and identify opportunities to improve sales, productivity, and profitability.

- Drive like-for-like growth, conversion, average transaction value, and customer acquisition.

- Monitor market trends, competitor activity, and regional customer behavior to identify growth opportunities.

- Develop action plans for underperforming stores and track improvement.

2. EBO & Franchise Operations:

- Manage day-to-day operations across EBOs, retail outlets, and franchise stores within the assigned region.

- Ensure adherence to company SOPs, operational standards, brand guidelines, and customer service processes.

- Manage franchisee relationships and ensure alignment with business objectives.

- Monitor franchisee performance, profitability, inventory, service standards, and compliance.

- Resolve operational and commercial issues with franchise partners.

- Ensure consistent implementation of brand standards and visual merchandising guidelines across stores.

3. Store Expansion & Setup:

- Support the identification and evaluation of new store locations and franchise opportunities.

- Coordinate new store setup and launch activities, including manpower, inventory, merchandising, systems, and operational readiness.

- Work with internal teams and franchise partners to ensure timely store openings.

- Support expansion plans and regional network growth.

4. Team Leadership & Performance:

- Lead, manage, and motivate regional sales and store operations teams.

- Set store-level and individual targets and monitor performance against KPIs.

- Conduct regular store visits and performance reviews.

- Identify capability gaps and drive training and development initiatives.

- Build a high-performance, customer-centric retail culture.

- Ensure adequate manpower planning and deployment across stores.

5. Inventory & Stock Planning:

- Drive effective stock planning, replenishment, allocation, and inventory management across stores.

- Monitor stock availability, ageing, sell-through, inventory turns, and stock-outs.

- Coordinate with supply chain and merchandising teams to ensure the right assortment and inventory at each location.

- Minimize inventory losses, excess stock, and stock-related business impact.