Product: Light Commercial Vehicles, 2W, 3W
Department: Bucket 6+ and write off Collections
Domain knowledge: Vehicle Finance (NBFCs or Banks). Recovery - NPA collection - Write of collections including repossession
Key Responsibilities:
- Build regional recovery organisation
- Work on Capacity and capability to handle repossession and settlement
- Build capability in team to operate on repossession and settlement
- Identify potential agencies and vendors from market and enrol them in the system
- Responsible for portfolio vs capacity build
- Responsible for business target achievement by setting right target and executing it by DRR
- Onboard, train and review performance of recovery channel partners
- Execute field recovery actions including skip tracing, settlements and closure of loan account
- Maintain ROR within the assigned portfolio as per defined business targets
- Ensure team and vendors follow the rules and regulatory guidelines for recovery
- Implementation, training and execution of code of conduct
- Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately
- Along with recovery prioritize penal charge collections to support collection cost
- Spot relevant agencies from the market for enrolment and share with supervisors for empanelment
Key Skills Required:
Technical Skills:
- Repossession and settlement process knowledge
- Collections system handling
- Regulatory and compliance adherence
- MS Excel and reporting tools
- Third-party vendor management
Soft Skills:
- People management
- Leadership traits in line with Bajaj competency framework
- Negotiation skills
- Conflict resolution
- Customer empathy and tactful communication
- Problem-solving
- Pressure-handling
Key Performance Indicators:
- 1. Repossession as per the target set
- 2. Settlement write of accounts on best effort basis by negotiation
- 3. Ensure full compliance to the code of conduct in recovery and repossession as per the regulator
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