Job Location: First 6+ months in Mumbai. To be stationed in South based on business need. Key Responsibilities : 1. Operational Management: - Oversee daily operations of fulfilment centres, retail outlets, and last mile delivery services within the region. - Ensure compliance with company standards, policies, and procedures. - Implement strategies to improve operational efficiency and effectiveness. 2. Team Leadership: - Recruit, retain, manage, mentor, and motivate a diverse team of skilled and semi-skilled workers. - Foster a collaborative and high-performance work culture. - Develop and implement training programs to enhance team capabilities. 3. Financial Management: - Monitor and manage the region's P&L to ensure financial targets are met. - Develop and execute cost-saving initiatives without compromising service quality. - Prepare and present regular financial reports to senior management. 4. Customer Satisfaction: - Ensure a high level of customer satisfaction by maintaining service quality and addressing customer concerns promptly. - Implement feedback mechanisms to continuously improve customer experience. 5. Stakeholder Engagement: - Collaborate effectively with internal stakeholders, including corporate business functions. - Build and maintain strong relationships with external stakeholders such as transportation providers, manpower providers, and local regulatory authorities. - Represent the company in meetings and negotiations with external partners. 6. Strategic Planning: - Develop and implement operational strategies aligned with the company's overall objectives. - Identify and capitalize on opportunities for growth and expansion within the region. - Collaborate with other regional heads and senior management to drive company-wide initiatives. 7. Safety and Compliance: - Ensure all operations comply with health and safety regulations. - Implement and monitor safety protocols to protect employees and customers. Behavioural Expectations: - Work in a fast paced and ambiguous environment and show strong problem-solving and decision-making abilities. - Go the extra mile whenever required to make sure that customer needs are met. - Think long-term solutions and not short-term fixes. - Multi-task, work under pressure and meet deadlines. - Willing to travel across the region to ensure process compliances and operational efficiency. - Demonstrate a growth mindset and a can-do attitude. - Engage effectively with internal and external stakeholders. Qualifications: - Bachelor's degree in Business Administration, Operations Research & Management, or a related field. MBA or a post-graduate degree in a related field is preferred. - Minimum of 15 years of experience in operations management, with at least 5 years in a leadership role overseeing large teams in FMCG, Supply chain, E-commerce, or consumer facing businesses that involve movement of physical goods and hands-on customer service. - Proven experience in managing P&L and driving financial performance. - Strong understanding of the e-commerce and retail industry, particularly in grocery. - Excellent leadership, communication, and interpersonal skills. - Proficiency in using operational management software and tools.

Bangalore

Hyderabad

Regional Head - Service Operations - FMCG/eCommerce 

Job Description for Regional Head - Service Operations - FMCG/eCommerce  in NorthStar Consulting  in  Bangalore Hyderabad for (15-20) years of experience. Apply Now!